Aariba Alam

• Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.

• Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.

• Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.

• Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Enter transactions in the cash register and provide customers with the total bill
• Ability to anticipate and understand guests needs and exceed their
expectations.
• Maintained the work area clean and well organized.
• Respond to customers complaints and proactively resolve their issues.
• Telecommunication with Customers
• Drawer Balancing
• Retail Front End Operations
• Cashier Reports
• Store Opening and Closing procedures
• Helped the manager and other staffs in the grocery and produce department

• Ability to anticipate and understand guests needs and exceed their
expectations.
• Problem-solving and decision-making skills based on analysis, experience, and
judgement.
• Provided manager assistance regarding technical issues.
• Telecommunication with Customers
• Data Entry
• Acquired general knowledge and understanding of retail operations.
• Maintained the work area clean and well organized.
• Respond to customers complaints and proactively resolve their issues.
• Enter transactions in the cash register and provide customers with the total bill
• Assist in stocking shelves, rotating merchandise, and marking prices
• Train other staff members to work as cashiers