Bayt.com
Adel A. AlShehri, Customer Service Team Manager

Adel A. AlShehri

Customer Service Team Manager

STC

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, إدارة اعمال
Experience
21 years, 2 Months

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Work Experience

Total years of experience :21 years, 2 Months

Customer Service Team Manager at STC
  • Saudi Arabia - Riyadh
  • My current job since July 2007

Customer care centers

Customer Service Team Manager at STC
  • Saudi Arabia
  • My current job since January 2014

Follow up infrastructure projects with vendors.
Monitoring infrastructure status for Call Centers.
Statistics needs and requirements of the Call Centers
Discuss new projects.
Implementation existing projects.

Finance Credit Customer Service - CAB at Samba Financial Group
  • Saudi Arabia - Riyadh
  • January 2005 to May 2007

Credit Cards dep,

Sales at Al-Abdullatif Industrial Group
  • Saudi Arabia
  • January 2003 to November 2004

Sales

Education

Bachelor's degree, إدارة اعمال
  • at جامعة الإمام محمد بن سعود الإسلامية‎
  • June 2020
Diploma, Computer Programming
  • at ALKHALEEJ Institute for Training and Education New Horizons
  • February 2013
High school or equivalent, Scientific
  • at Hunain High School
  • August 2002

Specialties & Skills

Quality Assurance
+Endorse 0
Customer Interaction Management
+Endorse 0
Customer Service
+Endorse 0
Customer Centricity
+Endorse 0
Computer Skills
+Endorse 0

Languages

English
Intermediate

Training and Certifications

- (Certificate)
Date Attended:
May 2008
Valid Until:
May 2008
77% (Certificate)
Date Attended:
March 2009
Valid Until:
December 2009
Very Good (Certificate)
Date Attended:
November 2009
Valid Until:
November 2012
35Hours (Certificate)
Date Attended:
July 2012
Valid Until:
July 2012
- (Certificate)
Date Attended:
September 2008
Valid Until:
September 2008
74% (Certificate)
Date Attended:
November 2006
Valid Until:
December 2006
how to deal with customers in marketing and sales (Certificate)
Date Attended:
January 2004
Valid Until:
June 2004
Excellent (Certificate)
Date Attended:
September 2004
Valid Until:
March 2005