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Adel A. AlShehri, Customer Service Team Manager

Adel A. AlShehri

Customer Service Team Manager·STC

Saudi Arabia

Bachelor's degree, إدارة اعمال

Work experience

Total years of experience: 23 years, 3 months

Customer Service Team Manager

January 2014 - Present

STC

Saudi Arabia

January 2014 - Present

Follow up infrastructure projects with vendors.
Monitoring infrastructure status for Call Centers.
Statistics needs and requirements of the Call Centers
Discuss new projects.
Implementation existing projects.

Company industry:
Telecommunications
Job role:
Information Technology

Customer Service Team Manager

July 2007 - Present

STC

Riyadh, Saudi Arabia

July 2007 - Present

Customer care centers

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Finance Credit Customer Service - CAB

January 2005 - May 2007

Samba Financial Group

Riyadh, Saudi Arabia

January 2005 - May 2007

Credit Cards dep,

Company industry:
Banking
Job role:
Customer Service and Call Center

Sales

January 2003 - November 2004

Al-Abdullatif Industrial Group

Saudi Arabia

January 2003 - November 2004

Sales

Company industry:
Manufacturing
Job role:
Marketing and PR

Education

جامعة الإمام محمد بن سعود الإسلامية‎

June 2020

June 2020

Bachelor's degree, إدارة اعمال

Saudi Arabia

ALKHALEEJ Institute for Training and Education New Horizons

February 2013

February 2013

Diploma, Computer Programming

Saudi Arabia

GPA (percentage): 70%

GPA (percentage): 70%

Hunain High School

August 2002

August 2002

High school or equivalent, Scientific

Saudi Arabia

GPA (percentage): 73.11%

GPA (percentage): 73.11%

Skills

Quality Assurance
Expert
Quality Assurance
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Customer Service
Expert
Customer Service
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Computer Skills
Expert
Computer Skills
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Customer Interaction Management
Expert
Customer Interaction Management
Expert
Customer Service
Expert
Customer Service
Expert
Customer Centricity
Expert
Customer Centricity
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
-
STC
May 2008 - May 2008
77%
Direct English
Mar 2009 - Dec 2009
Very Good
Microsoft Support Special Diploma - New Horizons
Nov 2009 - Nov 2012
35Hours
Hands-on Management Consulting
Jul 2012 - Jul 2012
-
STC
Sep 2008 - Sep 2008
74%
ELS English Language Services
Nov 2006 - Dec 2006
how to deal with customers in marketing and sales
OTHAIM Training
Jan 2004 - Jun 2004
Excellent
King Saud University - College of Applied Studies and Community Service
Sep 2004 - Mar 2005