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Abanob Magdy, Customer Service Agent- Reservation Officer

Abanob Magdy

Customer Service Agent- Reservation Officer·Flydubai

United Arab Emirates

Master's degree, Business Administration

Work experience

Total years of experience: 5 years, 9 months

Customer Service Agent- Reservation Officer

June 2017 - February 2021

Flydubai

Dubai, United Arab Emirates

June 2017 - February 2021

Capturing operational data and producing analytical reports for the Network control center team to highlight key milestones in times of flight disruption. Providing interpretive summaries and trend analysis for business development and transformation.
Creating and generating reports and statistics from Salesforce and Excel for Senior Management and providing insight and trends based on the data.
Issue flydubai tickets, Confirm and modify reservations using Citrix software.
Kept records and information on CRM cases (Customer Relationship Management) software.

Company industry:
Airlines
Job role:
Administration

Admin\Customer Service\Operator

October 2015 - January 2017

Al-Futtaim IKEA

Dubai, United Arab Emirates

October 2015 - January 2017

Coordinate office activities and operations to secure efficiency and compliance to company policies, Increase Sales, negotiated with the customers, improve performance, reduce the costs, streamlined process for the customers. Using Microsoft CRM program Cases to centralize customer information, automate marketing Interactions, Track sales opportunities, Analyze data and Enable responsive customer service and Assist colleagues whenever necessary.

Company industry:
Retail & Wholesale
Job role:
Administration

Accountant

February 2015 - September 2015

RAR Holding Group of Companies

Dubai, United Arab Emirates

February 2015 - September 2015

Responsible for preparing “Petty Cash, Purchases Vouchers, Cash Invoices, Journal Entries, General Ledger, Cash Receipts and Bill of Material (BOM) using Focus Program.

Company industry:
Accounting
Job role:
Accounting and Auditing

Education

Mini MBA-WARNBOROUGH college uk conducted by A.S.I.S. FZE.

March 2018

March 2018

Master's degree, Business Administration

United Arab Emirates

GPA (percentage): 93.69%

GPA (percentage): 93.69%

Mini M.B.A (Master of Business Administration). Institute: WARNBOROUGH College UK conducted by A.S.I.S. FZE, Dubai. Completed the Programme with a Final Grade B+. Program Objectives: Provides with the daily tools and skills I need to function as a successful manager, using a practical approach. To actively involve in the exploration of current ideas, issues, problems, and techniques associated with top management duties and apply a focus on the total organization from a global perspective. Gaining competence and confidence in business essentials. Demystifying the basic principles of sound business practices. Teaching the language and skills needed to effectively and fully participate in today’s decision-making process. Brief contents: Chapter 1 Human Resources Chapter 2 Organizational Behaviors Chapter 3 Leadership and Team Building Chapter 4 Negotiation Chapter 5 Accounting and Finance Chapter 6 Marketing Strategies & Competitive Analysis Chapter 7 Advertising and Promotion

beni_suief university

June 2013

June 2013

Bachelor's degree, Commerce English section,Accounting

Egypt

GPA (percentage): 63%

GPA (percentage): 63%

The Bachelor of Commerce degree is in demand and one that is highly valued by employers. The academic program provides me with more than a vocational degree with technical business skills: it develops analytical and decision-making skills to prepare us for future leadership roles. It is a flexible business degree providing majors in the specific career areas of accounting, corporate finance, international business, management, marketing and a double major option in accounting and corporate finance. Students also have the option to pursue a minor in Entrepreneurship. We develop critical thinking and communication skills and this enables graduates to deal effectively with the continuous change in business environments.

Skills

QuickBooks

Expert

Adobe Photoshop

Expert

Microsoft Windows

Expert

Accounting

Expert

Microsoft Office 2013

Expert

Interdependent person and co-operative

Expert

fast learner, responsible and reliable character, ability to plan and organize different activities

Expert

Hard worker and working under pressure

Expert

Teamwork

Expert

Work under pressure

Expert

Cutomer Service

Expert

QuickBook

Expert

QuickBooks

Expert

Adobe Photoshop

Expert

Microsoft Windows

Expert

Accounting

Expert

Microsoft Office 2013

Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Safety Management System Course (SMS)
Jan 2018
Aviation Security Awareness
Dec 2017
Alcohol and Drug Awareness Programme
Nov 2017
AimHigh Year-End Review
Oct 2017
AimHigh Setting Objectives
Sep 2017
AimHigh Interim Review
Aug 2017
ICDL
Aug 2013

Training
Photoshop CS6 Essential Training.
Lynda
Jun 2015
Interchange 4th Edition For English
Cambridge
May 2015
Lynda : Excel 2007 Essential Training
Lynda
EBI Course for Employment
Egyptian banking institute
Jul 2013

Hobbies and interests

traveling
internet
photoshop
football