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Abanoub Youssef, Marketing & Operation Manager

Abanoub Youssef

Marketing & Operation Manager·Ashkanani Travel Agency Company

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 13 years, 3 months

Marketing & Operation Manager

January 2026 - Present

Ashkanani Travel Agency Company

As Salimiyah, Kuwait

January 2026 - Present

 Streamlined agency operations and booking workflows to enhance overall service quality.
 Executed integrated marketing campaigns to drive brand growth and lead generation.
 Managed strategic partnerships with airlines and hotels to secure competitive pricing.
 Analyzed market trends and sales data to optimize pricing and maximize profitability.
 Led cross-functional teams to achieve sales targets and maintain service excellence.
 Implemented CRM systems to automate processes and improve operational efficiency.
 Resolved complex travel issues and crises to ensure client satisfaction.
 Monitored department KPIs and financial reports to track performance.
Company industry:
Travel Agency
Job role:
Marketing and PR

Store Manager

September 2025 - January 2026

Union Trading Fashion & Electronics Company

Hawali, Kuwait

September 2025 - January 2026

Supervised the employees, ensuring daily operational excellence.
• Supervised and drove the sales of built-in appliances, ensuring team targets were met for premium
kitchen solutions.
• Coordinated with kitchen cabinet companies regarding technical dimensions, cut-out sizes, and
designs to ensure seamless installation.
• Manage customer relations and resolve escalated issues, maintaining a high customer
satisfaction rate.
• Support senior management in achieving sales targets, preparing sales reports, and executing
promotional strategies.
• Handling customer queries & complaints.
• Developed team motivation strategies, resulting in consistent KPI overachievement.
• Deliver training to new team members to ensure alignment with company standards and policies.
• Oversee pricing structures and maintain accurate product price matrices.
Company industry:
Retail & Wholesale
Job role:
Management

Assistant Store Manager

July 2018 - June 2025

Best AlYousifi

Hawali, Kuwait

July 2018 - June 2025

Supervised a team of 48 employees in a high-volume electronics showroom ensuring daily operational excellence.
Manage customer relations and resolve escalated issues, maintaining a high customer satisfaction rate.
Support senior management in achieving sales targets, preparing sales reports, and executing promotional strategies.
Develop and implement staff motivation plans that increased team productivity and monthly sales.
Supervised daily customer service operations, ensuring timely resolution of issues and maintaining high satisfaction levels.
Deliver training to new team members to ensure alignment with company standards and policies.
Oversee pricing structures and maintain accurate product price matrices.
Developed team motivation strategies, resulting in consistent KPI overachievement.
Company industry:
Retail & Wholesale
Job role:
Sales

Second Reviewer

March 2016 - December 2017

National Authority for Social Insurance

Port Said, Egypt

March 2016 - December 2017

 Processed pension adjustments, financial calculations, and administrative records with high
accuracy.
 Coordinated team schedules and handled internal communications and document distribution.
 Provided front-line customer support and inquiry resolution, maintaining a professional service.
 Generated periodic reports and internal memos for departmental use.
Company industry:
Public Administration

Team Leader

February 2014 - February 2016

Refeey Company for Loans

Minya, Egypt

February 2014 - February 2016

 Led a high-performing loan advisory team, achieving and surpassing monthly sales targets.
 Assisted clients with loan applications and assessed financial documents to determine risk and
eligibility.
 Presented loan approvals/rejections to upper management in structured reports.
 Developed team motivation strategies, resulting in consistent KPI over-achievement.
Company industry:
Banking
Job role:
Customer Service and Call Center

Loans Officer

July 2012 - January 2014

Tasaheel Company for Loans

Minya, Egypt

July 2012 - January 2014

 Provided loan consultation services to individual clients, guiding them through the application
process.
 Conducted financial risk analysis to determine loan eligibility.
 Supported sales goals by achieving a high percentage of monthly target completions.
Company industry:
Banking
Job role:
Accounting and Auditing

Education

Port Said University

May 2013

May 2013

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 90%

GPA (percentage): 90%

Web Developer

Skills

B2B Sales
Expert
B2B Sales
Expert
Insurance
Expert
Insurance
Expert
Web Development
Expert
Web Development
Expert
Ad Sales
Expert
Ad Sales
Expert
Management
Expert
Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Team leader
Expert
Team leader
Expert
Bilingual
Expert
Bilingual
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Time management
Expert
Time management
Expert
Active Listening
Expert
Active Listening
Expert
Computer Skills
Expert
Computer Skills
Expert
sales coordination
Expert
sales coordination
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Store Management
Expert
Store Management
Expert
Administration
Expert
Administration
Expert
Inventory Control
Intermediate
Inventory Control
Intermediate
Warehouse Management
Intermediate
Warehouse Management
Intermediate
Leadership
Expert
Leadership
Expert
Team Leadership
Expert
Team Leadership
Expert
Marketing
Intermediate
Marketing
Intermediate
Business Development
Expert
Business Development
Expert
Administrative
Expert
Administrative
Expert
Supply Chain
Intermediate
Supply Chain
Intermediate
Teamwork
Expert
Teamwork
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Logistics
Expert
Logistics
Expert
Retail
Expert
Retail
Expert
Operation
Expert
Operation
Expert
operations
Expert
operations
Expert
Team Management
Expert
Team Management
Expert
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CROSS FUNCTIONAL TEAM LEADERSHIP
Intermediate
CROSS FUNCTIONAL TEAM LEADERSHIP
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STRATEGIC MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate
Social Media Marketing
Expert
Social Media Marketing
Expert
Social Media
Expert
Social Media
Expert
Public Relations
Expert
Public Relations
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.


Facebook
Facebook
facebook.com/share/1E2awEeJBU/

Instagram
Instagram
instagram.com/abanoubyoussef_33?igsh=ZDcwZnRtNTQ0ZXQz

Languages

Arabic
Native Speaker
English
Expert

Memberships

Ashkanani Travel Agency

Operations Manager

January 2026

Best Alyousifi

Assistant Showroom Manager

July 2018

UTC

Store Manager

September 2025

Training and Certifications

Certifications
Human Resource Mobilization for Nutrition in Humanitarian Contexts
Human Recourses
ICDL certified for Computer literacy
Human Resource Moblisation
Jan 2023
Show credentials
Introduction to Human Resource Management
Jan 2023
Show credentials
ICDL
Oct 2012
Show credentials
Training
CCNA
IT
Jan 2020

Hobbies

  • Reading
  • Football
    Not in Competition before