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تم إلغاء حظر المستخدم بنجاح
عباس حسين, Head of IT Service Delivery

عباس حسين

Head of IT Service Delivery·Alghanim Industries

الكويت

دبلوم,

الخبرة العملية

مجموع سنوات الخبرة: 36 سنوات, 3 أشهر

Head of IT Service Delivery

مايو 2008 - حتى الآن

Alghanim Industries

الكويت، الكويت

مايو 2008 - حتى الآن

Focused on delivery of IT Support Services to Alghanim Group of Companies (GM, Honda, Kirby Industrial, Xcite.com and many more. Responsible for managing a diverse group of technical and functional specialists across IT Operations, Change and Procurement functions. Supporting critical Data Centre infrastructure and business applications to include SAP, Oracle, Microsoft, VMware, UNIX and EMC systems 24x7 ensuring continuous business services availability.
Working in partnership with IT and business teams executing the group IT strategy in line with business objectives. Managing business as usual activities (incident, problem and change), improvement initiatives and project delivery as required.

• IT Operations management
• Incident, Problem & Change
• Developing & executing IT strategy
• Technology landscape standardisation
• Goal setting & performance management
• Policy & Procedure development
• Vendor management
• Supplier management
• Service improvement plans
• Project initiation and Delivery
• Research & Development

Achievements
• Six Sigma Green Belt Project for infrastructure optimization.

• Managed implementation of Infrastructure & Application Enterprise Monitoring Toolset.

• End User technology landscape standardization reducing business downtime and enhancing user experience

• Implementation Service Transition Process.

• Managed implementation of key desktop management tool-set delivering remote support capabilities, software delivery and real time systems management enhancing support.

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Regional IT Operations Manager

مايو 2006 - فبراير 2008

Siemens IT Solutions & Services

المملكة المتحدة

مايو 2006 - فبراير 2008

Siemens Internet Operations - Microsoft, Unix, DBA & Storage Teams.

Responsible for leading multiple teams of 40+ technical specialists delivering 24x7x365 Windows, Unix, Storage, Database Administration and Streaming support for SISS to a number of high profile customers including bbc.co.uk, iPlayer, BBC WorldWide, UK Office for National Statistics and NAFW (Welsh Government) and many other high profile managed services customers.
bbc.co.uk is one of the most popular websites worldwide with in excess of 124m monthly global unique users and approximately 1.65m daily iPlayer streams
Financial control of internal cost center’s valuing £4m+, ensuring full cost recovery via cost+ funding model. Full responsibility for bottom up FY0607 budget creation.Achievements
• Achieved ISO9001 - Quality accreditation
• Key SLA compliance, increased service availability levels to 99.95% through continuous technical and process service improvements.
• Introduction of standard process and procedures

Key Responsibilities:
• Infrastructure & operations team management
• Break/Fix support within SLA
• On-time delivery of all customer projects
• Identifying and developing service improvement plans.
• Vendor relationship management
• Technology roadmaps
• Strategy development
• Business continuity plans & pandemic planning
• Managing and developing risk associated plans
• Budget responsibility, BAU budget creation and management

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

IT Support Team Leader

يوليو 1997 - أبريل 2006

British Sky Broadcasting Plc

المملكة المتحدة

يوليو 1997 - أبريل 2006

Achievements
• Successful re-structuring of Technical Support Teams whilst optimising headcount.
• Consolidation of Service Desk into centralised operating function enabling single point of customer contact for all incidents and requests.
• Implementation of standard CRM desktop build

Key responsibilities included proactive and reactive 2nd line support of Sky’s Desktop & Hardware Infrastructure Teams. During my time with BSKYB I held a number of positions starting out as a Systems Engineer quickly moving into a Technical Team Leader position

• Leading and support technical support teams.
• VIP Executive Support - to Board Level Executives.
• Incident & request resolution & management.
• Management of customer escalations to resolution.
• Resource management & recruitment.
• Technology Roadmap development.
• IT hardware budget forecasting and planning.
• On-time delivery of business projects

مجال الشركة:
الترفيه
الدور الوظيفي:
تكنولوجيا المعلومات

IT Systems Engineer

يناير 1997 - يوليو 1997

Pfizer Ltd

المملكة المتحدة

يناير 1997 - يوليو 1997

6 Month Contract providing 2nd line support within a large team based in Kent & Hampshire
Primary responsibilities included Operating System, Hardware & Application support for 3000 users across multiple locations. Ensuring all tasks/incidents were completed within agreed SLA to the customer’s satisfaction.

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
تكنولوجيا المعلومات

IT Systems Engineer

أبريل 1994 - يناير 1997

Pioneer Solutions Ltd

المملكة المتحدة

أبريل 1994 - يناير 1997

2nd & 3rd line IT support for multiple customers based across London & UK

Pre-sales support for customers, assisting account and sales teams with new proposals

Build, Configuration and Installation of new IT systems and services

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Technical Support Analyst

يناير 1990 - أبريل 1994

Computacenter Plc

المملكة المتحدة

يناير 1990 - أبريل 1994

During my career with Computacenter I was able to gain exposure to various parts of the business and be based at a number of different locations and customer assignments

Shell International Petroleum Company London - 1992 - 1994
COSS Engineer (On-Site Customer Engineer)
Configuration Division - Radlett - 1991 - 1992
Configuration Engineer
Maintenance Division - Watford - 1990 - 1991
Trainee component level engineer

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Alghanim Industries - Six Sigma Yellow Belt

سبتمبر 2012

سبتمبر 2012

دبلوم،

الكويت

Alghanim Industries, Certified Associate in Project Management - CAPM

مايو 2011

مايو 2011

دبلوم،

الكويت

South West Hertfordshire (U.H) College

يونيو 1993

يونيو 1993

دبلوم،

المملكة المتحدة

City & Guilds 224 Electronic Systems & Servicing • Electronic Systems and Principles • Analogue Electronics Technology • Digital Electronics Technology

Francis Combe School

يونيو 1990

يونيو 1990

الثانوية العامة أو ما يعادلها،

المملكة المتحدة

Garston, Watford, Hertfordshire GCSE: English, Maths, Science, Humanities, Office Technology, Geography.

Skills

Team Management
Expert
Team Management
Expert
ITIL
Expert
ITIL
Expert
Remote Infrastructure Management
Expert
Remote Infrastructure Management
Expert
Microsoft Technologies
Expert
Microsoft Technologies
Expert
Infrastructure Projects
Expert
Infrastructure Projects
Expert
ITIL
Expert
ITIL
Expert
Symantec Altiris CMS 6/7
Intermediate
Symantec Altiris CMS 6/7
Intermediate
IT Infrastructure Management
Expert
IT Infrastructure Management
Expert
Process development and management
Expert
Process development and management
Expert
Budget creation and management
Expert
Budget creation and management
Expert
Microsoft Windows 7
Expert
Microsoft Windows 7
Expert
Service Transition Management
Expert
Service Transition Management
Expert
Lean Six Sigma White Belt
Intermediate
Lean Six Sigma White Belt
Intermediate
Microsoft Windows XP Pro
Expert
Microsoft Windows XP Pro
Expert
Apple OSX
Intermediate
Apple OSX
Intermediate
Microsoft Windows 7 Migration Planning
Intermediate
Microsoft Windows 7 Migration Planning
Intermediate
Vendor Management
Expert
Vendor Management
Expert
Project Management
Expert
Project Management
Expert
IT Service Management
Expert
IT Service Management
Expert
Thin Client-Zero Client Deployment Planning
Intermediate
Thin Client-Zero Client Deployment Planning
Intermediate
Performance Management
Expert
Performance Management
Expert
IT Strategy Planning
Expert
IT Strategy Planning
Expert
MS Active Directory
Intermediate
MS Active Directory
Intermediate
Retail POS
Intermediate
Retail POS
Intermediate
Blackberry
Expert
Blackberry
Expert
Lean Six Sigma Yellow Belt
Intermediate
Lean Six Sigma Yellow Belt
Intermediate
Mobile Device Management
Expert
Mobile Device Management
Expert
Contract Negiotiation
Expert
Contract Negiotiation
Expert
Microsoft Windows 8 Pro
Intermediate
Microsoft Windows 8 Pro
Intermediate
IT Policy Development & Implementation
Expert
IT Policy Development & Implementation
Expert
Budget Creation & Management
Expert
Budget Creation & Management
Expert
Requirements Gathering
Expert
Requirements Gathering
Expert
Research & Innovation
Expert
Research & Innovation
Expert
Organizational Planning
Expert
Organizational Planning
Expert
IT Planning
Expert
IT Planning
Expert
Team Management
Expert
Team Management
Expert
Remote Infrastructure Management
Expert
Remote Infrastructure Management
Expert
Microsoft Technologies
Expert
Microsoft Technologies
Expert
Infrastructure Projects
Expert
Infrastructure Projects
Expert

اللغات

الانجليزية

متمرّس

العربية

مبتدئ

العضويات

PMI - Project Management Institute

Individual Member

September 2011