ABBAS J

SUPPORT TEAM LEAD at VINNELL ARABIA

• Saudi Arabia
• My current job since April 2013

IT

• January 2012 to January 2016

Installation and Maintenance of rack mountable Servers of various functionality which includes
File server, VPN server Firewall, Database, Printer & Backup Servers.
* Installation of Brand new computers & peripherals
* Responsible for ensuring the network connectivity to Servers, desktops/workstations, printers
* Troubleshooting of Hardware, Software, Applications and OS related problems.
* Installation and configuration of Microsoft outlook Creating users, groups, account unlocking,
password reset, giving privileges and managing security aspects.
* Users and group’s management, and file system permission in Windows system
* Deployed and administration of Active Directory Services, Group Policies in Windows

IT Desktop Support at K.V. ELECTRICALS

• India
• June 2012 to January 2013

To work closely with the IT team to improve response time, IT team profile and infrastructure
* Identify persistent problems, working with wider teams and create documentation
* To assist with the implementation of new software and practices for internal clients
* Effective ticket management to meet defined SLAs
* Provide Desk side and Remote technology support

at NUTECH SOLUTIONS

• India
• June 2009 to May 2010

IT Support Technican.
Key Contributions:-`
* Work on and support development/improvement projects as assigned by management
* Provision of effective Incident Management, working closely with resolver groups to undertake
effective Problem Management
* Identify opportunities for optimizing system performance and provide suggestions for
development
* Troubleshoot hardware problems (printers/desktops/pos hardware/network); provide support to
requests remotely and also at the internal customers workplace
* Maintain working knowledge of the latest company technology to provide support
* Maintain information on incidents reported and provide management information as requested
* Works with Team to achieve performance goals and increase productivity