IT Manager
Saudi International Company
Total years of experience :26 years, 10 Months
Monitor and maintain servers across diversified platforms, including windows & Linux, totaling close to 25 different server machines.
1. VMWare Administration:
a. Installing and Managing VMware systems (Exsi Servers - Vcenter server -High availability (HA) and Virtual machines backups)
b. Design, develop and maintain automation of VMWARE infrastructure management
c. Design installation, management, and routine upgrades of VMWARE infrastructure.
d. Provide key technical consultation with major migration and transition programs
e. Design and develop operation procedures of VMWARE infrastructure for Operations team.
f. Deliver Global standard installation guidelines for VMWARE environment implementation.
g. Document the architecture and all procedures; prepare guidelines for other teams working with the platform.
2. Windows Server Administration
a. Install and Configure Windows Servers
b. Provide Technical Support and Guidance
c. Perform System Maintenance
d. Monitor System Performance
e. Create System Backups
f. Maintain System Security
i. Configure Baseline Security.
ii. Separate Administrative Duties and Least Privilege Security.
iii. Monitoring and Auditing.
g. Define and configure Server DNS, DHCP.
h. Define and configure network group policy.
i. Manage and monitor MS exchange servers.
3. CentOS Web Server Administrations
a. Install CentOS Server
b. Install cPanel WHM on the server
c. Configure Server Security
d. Configure Websites and emails
e. Configure useful add-ons like firewall, Mail Scanner, Mail Manager
f. Monitor Server Security.
g. Provide support for users.
4. Maintain and monitor Database servers "Oracle - MS SQL "
a. Manage and monitor server performance
b. Configure backups.
c. Manage DB restoration.
5. Website Design
a. Using WordPress to design company next website "s1.sita-travel.net"
b. Mastering both PHP and ASP.net
c. Very good knowledge of HTML5, CSS.
d. Ability to modify and fix WordPress Themes code.
e. Monitor WordPress performance and fix security issues.
f. Update existing WordPress sites.
6. Apply ITIL4 best practices on all IT department.
7. Installing and Managing Citrix Servers and virtualization.
8. Managing and monitoring firewalls (CISCO - Pfsense).
9. Take ownership of the servers and coordinate with respective vendors during downtime, fix and patch installation process.
10. Organize and perform periodic disaster recovery process according to the laid schedule by the upper management.
11. Create process descriptions and periodically update old ones according to the organization policies and procedures.
12. Coordinate with both Internal and External auditor during yearly audit process.
13. Suggest and indulge in new and innovative problem-solving techniques benefitting the organization.
14. Coordinating with vendors to recover crashed servers with minimum downtime.
15. Avaya IP Office 500 v9.2 administration.
Roles:
• Windows server 2003 - 2008 Administrator
• Create Users, manage user rights .
• SQL Server 2008 Administrator-
o Create quires, and reports from raw data
• Avaya BCM 400 - 450 call center Administrator
• Configure BCM 450 lines and extensions
• Create Daily, monthly Reports through Norton reports
• Monitors the logs for the running services and generates the required and AdHoc reports.
• Coordinates with Avaya TAC in case of any major issue.
• Performs a restart for the services required to insure the quality of IVR activity and performance.
• Ensures the Installation of latest patches on IVR servers as required by the system admin.
• Maintains backups for IVR Application logs and applications and ensures backups on all systems are accounted for.
• Achievement:
• 100% up time for All system and call center
• Design the center network
• Administrator of the network of 4 branches all over Riyadh city
• Administration of SQL server 2008 DB.
• Call centers Administrator.
• Avaya IVR administrator.
• Windows servers and Pcs maintenance and troubleshooting
Teach computer networks and programming languages.
Build many small to Mid-programs for the ministry of health
Design and admin for two hospitals networks
Teach computer networks and programming languages