System Assistant
HIGH COURT OF JUDICATURE FOR THE STATE OF TELANGANA
Total years of experience :8 years, 4 Months
- Maintained organized filing systems, update databases, and prepare reports to provide accurate and up-to-date information for analysis and decision-making.
- Maintained confidentality and security of sensitive information during data entry task by reviewing and verifying data for errors or inconsistencies, making necessary corrections.
- Collaborated with team members to ensure timely completion of projects by entering alphanumeric data from various sources into database systems with accuracy and speed.
- Prepared day to day statements and maintained documents, reports in spreadsheets using Microsoft Office Suite for further enquires.
- Provided coaching and mentoring to team members, resulting in improved job satisfaction and retention rates.
- Managing and assisting the team to perform day-to-day operations and workflow.
- Provided support and guidance to team members to ensure tasks were completed accurately and on time.
- Conducted performance evaluations and provided feedback to team members.
- Assisted in the development and implementation of departmental goals and objectives.
- Participated in training and development opportunities to enhance leadership skills.
- Coordinate and oversee day-to-day business operations, including scheduling and resource allocation, to ensure smooth workflow and optimal efficiency.
- Responded to user inquiries for all the IT requirements and service requests, providing timely and effective technical assistance via phone, email and other social media platforms.
- Analyze business processes, identify areas for improvement, and implement solutions to streamline operations and enhance productivity.
- Supported business operations by coordinating meetings, managing schedules, preparing reports, presentations, and documentation to facilitate decision-making processes.
- Demonstrated leadership potential by taking on addional responsibilities and assisting team members in achieving their goals.
- Assisted management in developing and implementing initiatives to improve team productivity, quality, and customer satisfaction.
- Provided high-quality customer service to clients through inbound and outbound phone calls, addressing inquiries, resolving issues, and promoting banking products and services.
- Demonstrated proficiency in handling various banking transactions, including deposits, withdrawals, fund transfers, and account inquiries, while ensuring compliance with banking regulations and security protocols.
- Provide guidance and support to customers on using online banking platforms, mobile apps, and other digital channels.
- Managed customer accounts, updated information, and ensured data accuracy while adhering to security and confidentality protocols.
- Delivered exceptional customer service by actively listening to customers concerns, empathizing with their situations, and providing effective solutions to resolve issues resulting in increased customer satisfaction.
- Consistently met and exceeded performance targets for call handling time, customer satisfaction, and cross-selling of banking products.