Inside Account Manager MENA region.
Hewlett-Packard Inc.
Total years of experience :11 years, 3 Months
The IRAM applies developed account management skills to drive HP sell out in the consumer segment/retail. He has the ability, knowledge and experience required to profile, identify, analyze and develop R4G (Retail for Growth) retailers and provide the support to retailers so as to guide them and help them sell the HP Brand.
The IRAM secures that quarterly sell out targets per category and per country that IRAM is responsible for are accomplished.
Responsibilities:
◆ Achieved assigned quota for HP products on all categories (computing, print HW, supplies).
◆ Built constant relationship with group of retailers iRAM is responsible for and created retailers’ loyalty and trust (iRAM is the main reference point for retailer to contact).
◆ Created and drove field engagement with local RAMs to secure alignment (via weekly calls, email communication).
◆ Supported Sales by analyzing opportunities and communicating sales.
◆ Promoted HP offerings to become a key part of the retailers’ preferred brand to end-customers (ensure that partners are taking advantage of promotions and programs launched by HP local categories/sales teams).
◆ Focused on new opportunities/funnel management and influenced retailers to create new funnel.
◆ Served as the expert to educate and updated retailers on new HP technologies/products/ offerings. ◆ Guided retailers how to sell HP brand to end customers focusing on key selling points and competitive advantages.
◆ Established and maintained quarterly account plans to focus on meeting quarterly sell out targets and promote sales growth.
◆ Created, filled-in and manage HP funnel for deals with retailers and transforms potential leads into joint sales activities.
◆ Established relationship with retailers at all organization levels including senior executives.
◆ Built good relationship with local distributors who are managing retailers on behalf of HP, check inventory and communicate it to retailers to close sell out.
◆ Identifyed and proposed new retailers (hunt new retailers with growth potential that can be added to R4G retailers’ list providing additional sell out value).
◆ Communicated and promoted dedicated R4G portal and tools like HP Smart/My Sales Guide (online HP tools accessible from HP Unison Portal) so that retailers can register and use it effectively.
◆ Increased penetration for Attach and products offering a higher AUP (Average Unit Price) and margin.
-Greeted customers who enter the shop.
-Was involved in stock control and management.
-Assisted shoppers to find the goods and products they are looking for.
-Was responsible for processing cash and card payments.
-Stocked shelves with merchandise.
-Answered queries from customers.
-Reported discrepancies and problems to the supervisor.
-Gave advice and guidance on product selection to customers.
-Balanced cash registers with receipts.
-Dealt with customer refunds.
-Kept the store tidy and clean, this includes hovering and mopping.
-Responsible dealing with customer complaints.
-Attached price tags to merchandise on the shop floor.
-Received and stored the delivery of large amounts of stock
-Kept up to date with special promotions and putting up displays.
◆ Assisted in new product placement and store layout development
Competitive market analysis
SKU Maintenance
◆ Developed strong relationships with key customer contacts in order to drive sales growth and support from the National Account.
◆ Crossed merchandising within the partners shops
◆ Reviewed Point of sale of the retailers.
◆ Executed account strategies aligned with overall channel of distribution strategy of the consumer electronics brands.
◆ Executed retail account goals and business plans with and for customers.
◆ Understood and monitored channel conflict and opportunities.
◆ Ensured new product ideas are brought to product management.
◆ Worked with Marketing team to strengthen the sales programs.
- Escorted individuals or groups on cruises, sightseeing tours, or through places of interest such as public buildings, animal parks and art galleries.
- Conducted educational activities for school children.
- Monitored visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
- Provided directions and other pertinent information to visitors.
- Greeted and registered visitors, and issued any required identification badges or safety devices.
- Distributed brochures, showed audiovisual presentations, and explained establishment processes and operations at tour sites.
- Selected travel routes and sites to be visited based on knowledge of specific areas.
- Collected fees and tickets from group members.
-Trained other guides and volunteers.
- Spoke foreign languages to communicate with foreign visitors.
-Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Awarded " Proud Award" from Thomas Cook Group and received a thank you letter from it's general manager.
- Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Developed outstanding phone etiquette.
- Built databases via Excell spreadsheets and customer relations systems online and assured follow-ups.
- Answered telephone calls from potential customers who have been solicited through advertisements.
- Telephoned or wrote letters to respond to correspondence from customers or to follow up initial sales contacts.
- Scheduled appointments for our information technology experts to meet with prospective customers or for customers to attend sales presentations.
- Cultivated positive and enduring relations with customers and added four new clients ( small and medium businesses) in one week.
- Supervised a team of five customer travel agents at Djerba Jarjis airport.
- Controlled interaction between the customers and the customer agent's team.
- Shuffled around the workers in different positions at the airport and perform the duties assigned to the customer agents.
- Smoothed over customer concerns and deal with any problem that arises.
- Assisted the team during the gate boarding and the check in desks.
- Controlled the baggage services at the different airport areas.
- Dealt with complaints and solving problems whenever a problem arises.
-Planned routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Made and confirmed reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Answered the customer's inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Determined whether space is available on travel dates requested by customers, assigned requested spaces when available using Global distribution systems like Amadeus.
- Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
- Provided customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
- Contacted restaurants, hotels, resorts, and travel operators to obtain current advertising literature and to make bookings.
- Examined passenger documentation to determine destinations and to assign boarding passes.
- Provided boarding or disembarking assistance to passengers needing special assistance.
- Assisted guests during the arrival and departure transfers between the airport and the tourist resorts.
- Checked baggage and cargo and direct passengers to designated locations for loading.
- Announced arrival and departure information, using public address systems.
- Promoted particular destinations, tour packages, and other travel services.
- Provided clients with assistance in preparing required travel documents and forms.
- Opened and closed information facilities at the airport, and kept them clean during operation.
- Cultivated positive and enduring relationships with customers.
I majored in the management sciences in 2006. The related courses to my bachelor's degree include: hotel’s and travel marketing, human resources management, accounting, catering, tourist destinations management, tourism economy, tourism geography, tour operators and travel agencies operations and global distribution systems.
I graduated in the hotel's and tourism management in 2003.
