Account Manager
The ENTERTAINER
Total years of experience :14 years, 2 Months
Creating the contracts for new business or renewal hotels for all regions.
• The onboarding of over 500 hotels across all regions - Middle East, Asia, Africa,
Indian Ocean & Europe:
- The processing of hotel contracts through Salesforce.
- Creating the merchant accounts, opportunities & opportunity products
through Salesforce.
- Sending out Welcome & Launch packs to merchants.
• Completing the merchant training for each hotel in order for them to be live.
• Data processing - data entry, basic data analysis.
• Writing the hotel editorials that are to be shown in the ENTERTAINER App.
• Renewing current hotels that are featured in the ENTERTAINER app for the
following year.
• Account managing the South African hotels that are featured in the App.
• Handling customer service complaints/queries for Hotels Worldwide &
Getaways.
• Running daily data & importing into Excel spreadsheets.
• Reconciling invoices & processing PO’s.
• Following up with payments for suppliers such as Hotelbeds & Expedia.
• Handling account management with Hotelbeds & Expedia.
• Arranging the monthly Travel meetings for the team, along with the agenda &
presentations through PowerPoint.
• Provide support whilst working within the Travel team, as well as working
closely with the Global Senior Travel Manager.
Skills gained
The ability to work autonomously, manage databases with having gained knowledge on various systems such
as Salesforce, Aida, Irix etc. Drive and tenacity to ensure change is effectively implemented in a matrix
environment. Being able work to strict deadlines, using my initiative and creative skills to pitch ideas. Make a
positive contribution within a group and communicate and organise my workload effectively.
Contracted for 11months with PACT.
Duties & Responsibilities
• Provide support working within the Financial Crime Risk (FCR) Chief
Administration Office.
• Supporting a team or a single person within Financial Crime Risk.
• Data processing - data entry, basic data analysis.
• Record administration - maintaining records, information resources and data
sources.
• Co-ordination - co-ordination activities, arranging resources, meetings, services
and supplies.
• Research - carrying out non-specialist research.
• Control - being gatekeeper or the primary point of contact roles for an area.
• Supporting achievement of HSBC vision, values, goals and culture in personal
behaviour, actions and decision making.
• Taking personal responsibility for understanding and agreeing performance
expectations, completing the necessary mandatory training and developing the
levels of capability and competence needed to be effective in the role.
• Contributing to team development, effectiveness and success by sharing
knowledge and good practice, working collaboratively with others to create a
productive, diverse and supportive working environment.
• Liaising with stakeholders on a day to day basis as you support a team of 250
people. From junior staff to Regional Head Level.
• Document management - disseminating information, drafting presentations,
file and document management
• Onboarding of new employees, setting up their desktops, emails etc.
• Arranging & booking travel on/offline through KDS for over 30 members of
staff.
Providing a first-class service from front of house reception to updating clients
regularly regarding any outstanding or completed repair works and making sure
that all issues and queries are dealt with effectively and appropriately.
• Using Microsoft Outlook on a daily basis in order to communicate with work
colleagues and clients.
• Looking after 5 supervisors and 2 managers, along with over 50 engineers which
included personal and work queries such as booking annual leave or booking
them into sites with clients.
• Sending monthly spreadsheets for over 100 clients all over the country.
• Creating repair files, dealing with letters and emails, taking notes in meetings.
• Chasing purchase orders from paying clients and sending PO’s to suppliers.
• Calculating all engineers and their assistant’s timesheets which includes
calculating the number of hours worked, overtime and expenses which is then
processed through payroll.
• General admin duties including photocopying, laminating, filing, handling post.
courses: Shooters Hill Post 16 Campus, London UK – NVQ Level 2 in Hairdressing. • Orpington College, Kent UK