Abd El Halim Ahmed El Hady

• Achieving Number One Market Share On Kuwait From 2019 -2022
• Knowledge of the product or service: knowing the full details about the products or services that he sells. This is done by understanding all the features and benefits and how to use them correctly.
• To interact effectively with customers and clearly explain products or services. Listen to customer needs and respond appropriately.
• Ability to build positive and lasting relationships with customers. This helps retain existing customers and attract new ones.
• Knowing the target market and understanding its needs and requirements to acquire customers.
• The ability to face work challenges - with determination and commitment to achieve goals.
• Working with various selling techniques such as behavioral analysis and deal closing strategies.
• Dealing with customers with high ethics. Integrity and transparency in order to enhance trust with customers.
• Ability to deal with performance pressures and time pressures effectively
• Good time management to ensure maximum use of time and increased productivity.

• Coordinate with team mates the distribution of shifts and calls based on the skills and availability of agents
• Manages the customers’ record of inquiries and complaints (Quality)
• Commitment with my (Attitude and Business Behavior)
• Registration of complaints (Payment, Renewal, Cancel) Users from the services with the competent Ministry and follow up
• Professionally handles incoming requests from customers (Ticket) and ensures that issues are promptly and thoroughly resolved
• Build sustainable relationships of trust through interactive communication

• Handel large amounts of inbound and outbound calls and (Up sale on Order)
• Handle complaints (Talabat - Customer - Drivers), provide appropriate solutions
• Achieved my (KPIS - Figures - AHT)
• Checking my mail for new instructions
• Follow sales promoters and solve the problems they faced
• Send daily reports to the direct manager
• Meet customer service team and personal sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives.
• Achieved my Figures
• Commitment with my (attitude and business behavior)
• Follow up distributors daily

• Trainer customer service agent trainees for 6 months on communication systems
• Assessed service level including rate plans and internet services
• Provided solutions to customers regarding technical support, regulations and problems with balance
• Handle customers’ complaints and inquiries

• Ensured high levels of customer satisfaction
• Maintained in-stock and presentable condition assigned areas.
• Actively sought out customers in store
• Assessed customers’ needs and provided assistance and information on product features.
•Professional sales experience that demonstrates a hunger and passion for opportunity spotting, cross-selling, and meeting/exceeding targets.
•Talent for listening and establishing trust with prospects, in addition to a dedication to finding the right solutions for clients.
•Flair for networking and building relationships, as well as a strong work ethic.
•Committed willingness and understanding of the expectation to work flexible hours in order to better help our clients
• Meet customer service team and personal sales targets and call handling quotas Handle complaints