Senior Sales Engineer
Boodai Trading Company
Total years of experience :14 years, 4 Months
• Mange Spare Parts sales activities in the determined market.
• Introduce our company products to current and prospective customers, follow their inquiries and all sales activities related of spare parts and maintenance contracts.
• Support spare parts management, including the timely return of strategic spare part cores.
• Maintain minimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
• Review the quotations submitted to customers to insure that they meet the customer requirements.
• Coordinate and implement the sales plan with the sales manager.
• Responsibility to support customers with service, spare parts and technical solution for their issues in many types of equipment such a as (UD trucks, HITACHI, DYNAPAC, MANITOU, TCM, KIRLOSKAR, AIRMAN, DEUTZ)
• Meet and exceed Sales Targets.
• Develop good relationships with existing and potential customers to meet sales targets and ensure consistent long term business.
• Develop new potential customers from all sectors.
• Market intelligence.
• Pursue identified new business opportunities through regular contact with potential customers and close analysis of the market.
• Contribute to long term profitability of the business through innovation and aggressive sales
activities.
• Responsible for volume, value and contribution margin.
• Keep track of competitor activities & developments in the market to initiate proactive actions using the market intelligence.
• Deliver exceptional customer service at all business aspects.
• Achieved monthly revenue targets.
• Target customer loyalty to improve sales levels.
• Make customer feel valued.
• Provided high level of customer service to residents and responded immediately to maintenance requests.
• Planning, coordinating and directing activities to staff.
• Primarily oversee daily operations, making sure production cycles are met from Dismantling to assembly and installation.
• Make sure the proper equipment is on hand and ready to meet production demands• Acquire customer information and establish a customer database.
• Acquire customer information and establish a customer database.
• Establish a visit plan and schedule visits.
• Visited client sites as per customer list to attend equipment breakdowns to developed good relationships with customers for repeat business.
• Get inquiries and prepare quotations for customers, follow up on sales, process orders and organize parts delivery and payments.
• Help the customer to define the correct parts and advise him about the best solutions.
• Acted as key point of contact for the company, ensured a high standard of customer service by discussing technical problems or repairs required and recommending suitable products.
• Define parts and service sales opportunities.
• Develop new potential customers from all sectors.
• Built and retained long-term relationships with customers.
• Maintained adequate stocks of equipment parts to avoid any shortages.
• Support credit control by tracking and collecting customer receivables.
• Performed equipment inspection, maintenances and repair operations.
• Maintenance and repair of hydraulic pumps and motors.
• Determine and solve heavy equipment problems.
• Troubleshooting for heavy equipment.
• Work on different models of equipment.
• Maintenance and repair of hydraulic control valves.
• Provided high level of customer service to residents and responded immediately to maintenance requests.
• Planning, coordinating and directing activities to staff.
• Primarily oversee daily operations, making sure production cycles are met from Dismantling to assembly and installation.
• Make sure the proper equipment is on hand and ready to meet production demands.
• Participated in intensive on-the-job training program, including reading technical manuals, studying schematics, and completing installations and repairs under supervision.
• Achieved reliable atmosphere within the maintenance departmen
Pursuing Master of Business Administration (MBA) (Jun 2025) Master of Business Administration (MBA) International Business Academy of Switzerland (IBAS)
Automated Parking System Prototype Design & Manufacturing