Abd El-Rahman Tharwat saad Ibrahim

مسؤل عن الرد و التوضيح عن كل استفسارات العملاء بما يتضمنه من شكاوي او طلبات او استفسارات عامه و العمل علي تحقيق انشار للخدمات المصرفيه للبنك من خلال الترويج للمنتجات الاساسية و العروض الترويجيه

Aspiring to obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services as we upgrade our rank to be no# 13 in 1 year .

Handle customer inquiries, complaints, billing questions and payment Extension/service requests

Helped My Company To Attain the highest customer service ratings (as Determined by external auditors) Earned 98% % marks in all categories Including communication skills, listening skills, problem Resolution, quality, Commitment..

Selling the company's products as need with customer needs .

Handle customer inquiries, complaints, billing questions and payment Extension/service requests. Calm angry callers, repair trust, locate resources for Problem resolution and design best Option solutions.

Managed a High Volume workload within a deadline Driven environment. Resolved an average of 1200:1500 Calls Taken in Month And consistently met Performance benchmarks in all areas (speed, accuracy, Quality