Accounts Receivable
Emirates Transport
Total years of experience :13 years, 11 Months
Handling 5 Units in Emirates General Transport (8 Workshops)
Generating invoices, Credit notes, account statements and Performing account reconciliations.
Maintaining accounts receivable files and records
Producing monthly financial and management reports to ensure invoicing is done for all Job Cards for each unit
Support Collections Team by following with customers to resolve issues.
Ensure reduction on accounts receivable.
Ensure collection targets are met for all Units.
Monitor overdue debts and push collection Team to minimize it.
Monitor invoice delivery with the collection Team.
Supporting accounts team in additional tasks (yearly inventory reports, Budget and revenue reports)
Collecting payments from customers by convincing them over the phone.
Try to solve customers' problems if they have and try to help them to find solutions to deliver their payments.
Supporting my team members if needed.
Keep customers records updated on the system.
Searching for customers' contacts in case there is not any.
Rotate between four areas:
1.Reception:
Welcome the applicant and inform them with the required documents
Check the appointment and the required documents for every visa types
Make an appointments or reschedule
Answer any inquires related to visa issue
2.Submission office:
Receive the visa fee from the applicant
Data entry to the MOFA web site
Handle applicants inquiries and offer added services
- Spent the last 5 Months act as team leader to the VIP submission office:
. Manage a team of three CEEs
. Handle applicants complains
. Give exceptions in some cases and report to the supervisor
3.Back office:
Audit the application before send it to the mission
Monitor the mistakes for every CEE and send it to every team leader
Analyze the daily processed applications
Contact with mission team regarding any cases
Replay to the info mail from the applicants
4.Pass back:
Receive the passports from the mission after issuing the visa or rejection Contact the customers via phone or E-mail if there is any extra required documents as per mission request
Prepare the passports to be delivered to the applicants via Courier or by staff in our branch Maintain Applicants records.
Manage public relations with distributors and customers.
Handle two sales areas and payment collections.
Develop and execute brand management plans.
Arrange with the warehouse of the low stocks to provide.
Provide Customer support and technical issue resolution via phone
Configuration of client’s hardware and software to connect to the Internet via DSL Router.
Satisfy customers need by the tools provided by the company within an average time
Open new tickets for the customers complains and follow up with the old tickets
Escalate the issues to the designated departments.
Some cases call the customers to check if their complains and technical issues has been solved or not
Manage public relations with the customers and distributors.
Maintain and networking with a range of customers, colleagues, suppliers and partner organizations.
Manage the production of marketing materials, including posters, flyers, newsletters and DVDs.
Liaising with designers and printers add to that Working on some designing.
Organizing and attending events such as conferences, seminars, receptions and exhibitions.
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