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abd elrahman medhat ali radwan, Founder & Manager

abd elrahman medhat ali radwan

Founder & Manager·Shetowya Hayy Self-Established Project

Egypt

Bachelor's degree, Accounting And Management

Work experience

Total years of experience: 15 years, 6 months

Founder & Manager

November 2025 - Present

Shetowya Hayy Self-Established Project

Hafr Albaten, Saudi Arabia

November 2025 - Present

Established the concept, branding, and operational strategy for the project.
Supervised all opening activities including hiring, training, and procurement.
Developed SOPs for kitchen and service operations to ensure consistency.
Built customer engagement strategies that increased returning customers.
Monitored performance metrics to drive service improvements and efficiency.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Founder & Restaurant Manager

December 2023 - Present

Ragheef Self-Established Brand

Hafr Albaten, Saudi Arabia

December 2023 - Present

Launched and managed a new food brand, overseeing operations, staffing, supply chain, and menu development.
Implemented cost-control measures, reducing waste and improving profit margins.
Led marketing initiatives that increased customer traffic and brand visibility.
Ensured high-quality service and food standards through continuous staff training.
Managed daily financial operations, sales tracking, and vendor negotiations.
Company industry:
Catering, Food Service, & Restaurant

Call Center Manager

November 2020 - Present

شاورما المهلهل

Riyadh, Saudi Arabia

November 2020 - Present

مسؤل عن بناء وتطوير قسم التوصيل بالشركه
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Restaurant Manager

October 2023 - December 2024

MESHRAQ Restaurant

Hafr Albaten, Saudi Arabia

October 2023 - December 2024

Oversee daily restaurant operations, ensuring alignment with service quality and brand standards.
Lead, train, and evaluate staff to enhance productivity and improve customer experience.
Monitor inventory, supplier relations, and cost control to reduce operational expenses.
Resolve customer issues efficiently, maintaining a 95%+ satisfaction rate.
Implement workflow improvements that increased service speed and table turnover.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

May 2022 - September 2023

B.labn

Alexandria, Egypt

May 2022 - September 2023

Managed front- and back-of-house operations, ensuring high-quality service and hygiene compliance.
Supervised staffing schedules, minimizing overtime costs while meeting operational needs.
Improved operational efficiency through process optimization and staff coaching.
Oversaw cash handling, daily sales reports, and stock management.
Built strong customer relations, increasing repeat customer visits.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Customer Service Manager

January 2021 - April 2022

Azal Company

Riyadh, Saudi Arabia

January 2021 - April 2022

Led customer service team, improving response time and issue resolution.
Handled escalated complaints and ensured professional communication across all channels.
Conducted performance evaluations and training for customer service staff.
Implemented customer feedback system to improve service delivery.
Increased client satisfaction and retention through structured follow-up processes.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Restaurant Manager

January 2020 - January 2021

Al Mohalhel Shawarma Restaurant

Riyadh, Saudi Arabia

January 2020 - January 2021

Oversaw branch operations, staffing, and customer service supervision.
Increased sales through upselling programs and service enhancements.
Developed staff schedules and reduced labor conflicts.
Ensured compliance with food safety and HACCP standards.
Resolved operational issues and improved workflow efficiency.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

مدير مطعم

February 2020 - November 2020

شاورما المهلهل

Riyadh, Saudi Arabia

February 2020 - November 2020

مدير مطعم شاورما مسؤل عن تطبيق معدلات الجوده والسلامه الغذائيه اللتي تقدمها الشركه للعملاء
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

مدير مطعم

October 2016 - January 2020

mince burger

Alexandria, Egypt

October 2016 - January 2020

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Assistant Restaurant Manager

January 2016 - January 2019

Mince Passage Alexandria

Alexandria, Egypt

January 2016 - January 2019

Supported overall restaurant operations and staff management.
Ensured customer satisfaction by overseeing quality service delivery.
Assisted in performance evaluations and employee scheduling.
Managed inventory and coordinated supply orders.
Improved team productivity through coaching and daily briefings.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

مدير مطعم

November 2011 - October 2016

فندق راديسون بلو برج العرب

Alexandria, Egypt

November 2011 - October 2016

كابتن اوردر افراح وحفلات ومطاعم
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Supervisor

January 2015 - January 2016

Kadoura Fish Restaurant

Alexandria, Egypt

January 2015 - January 2016

Supervised service teams to ensure smooth dining operations.
Maintained high guest satisfaction through active engagement.
Coordinated with kitchen to ensure fast and accurate orders.
Monitored cleanliness and safety procedures.
Assisted management in daily reporting and shift organization.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Engineering

Captain

January 2015 - November 2015

La Hacienda Ras Sudr Hotel

Sharm el Sheikh, Egypt

January 2015 - November 2015

Led service teams and ensured professional guest interactions.
Managed table assignments and service flow.
Trained waiters on hospitality standards.
Coordinated with kitchen for improved order accuracy.
Enhanced guest satisfaction through personalized service.
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Captain

February 2014 - December 2014

Four Seasons Hotel Alexandria

Alexandria, Egypt

February 2014 - December 2014

Delivered high-end service in a luxury hospitality environment.
Ensured compliance with premium service protocols.
Coordinated guest requests and special arrangements.
Assisted with training new staff.
Supported banquet and event operations.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Captain

January 2012 - January 2014

Radisson Blu Alexandria

Alexandria, Egypt

January 2012 - January 2014

Provided exceptional customer service in a fast-paced environment.
Managed section operations and guest requests.
Ensured accurate and timely food delivery.
Assisted supervisors in daily operational tasks.
Trained new staff on service standards.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

January 2011 - January 2012

Hilton Alexandria Green Plaza

Alexandria, Egypt

January 2011 - January 2012

Delivered professional and friendly service.
Maintained table setup and cleanliness.
Assisted guests with menu choices.
Ensured order accuracy and timing.
Supported team operations during peak hours.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Alexandria Academy of Sciences

January 2018

January 2018

Bachelor's degree, Accounting And Management

Egypt

المعهد العالي للسياحه والفنادق ونظم المعلومات الإداريه

May 2017

May 2017

Bachelor's degree, نظم المعلومات الإداريه

Egypt

GPA (percentage): 86%

GPA (percentage): 86%

اتقان برمجه الحاسب الالي وتطور البرامج وبرامج المحاسبه

Skills

Quality Control
Expert
Quality Control
Expert
Catering Sales
Expert
Catering Sales
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Call Center
Expert
Call Center
Expert
Conference Organizing
Expert
Conference Organizing
Expert
عمل اي شيء من اجل مصلحه العمل
Expert
عمل اي شيء من اجل مصلحه العمل
Expert
اتقان الحاسب الالي
Expert
اتقان الحاسب الالي
Expert
باريستا
Intermediate
باريستا
Intermediate
اتقان برامج الاكسيل وعمل صفحات الويب
Intermediate
اتقان برامج الاكسيل وعمل صفحات الويب
Intermediate
لعب كره القدم
Expert
لعب كره القدم
Expert
planning
Expert
planning
Expert
marketing
Intermediate
marketing
Intermediate
problem solving
Expert
problem solving
Expert
التواصل مع العملاء وحل المشاكل
Expert
التواصل مع العملاء وحل المشاكل
Expert
event management
Expert
event management
Expert
teamwork
Expert
teamwork
Expert
restaurants management
Intermediate
restaurants management
Intermediate
staff training
Expert
staff training
Expert
restaurants
Expert
restaurants
Expert
micros
Expert
micros
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
operation
Expert
operation
Expert
accounting
Expert
accounting
Expert
Catering
Expert
Catering
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Hospitality
Expert
Hospitality
Expert
Food Safety
Expert
Food Safety
Expert
Training
Expert
Training
Expert
Leadership
Expert
Leadership
Expert
Quality Control
Expert
Quality Control
Expert
Catering Sales
Expert
Catering Sales
Expert
Call Center
Expert
Call Center
Expert
Conference Organizing
Expert
Conference Organizing
Expert
BRANDING
Intermediate
BRANDING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
INFORMATION SYSTEMS
Intermediate
INFORMATION SYSTEMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English

Expert

Hobbies and interests

الارتقاء بمستوي العمل

الارتقاء بالموظفين والجوده داخل المطعم الخاص بي وتحقيق اعلي مبيعات