Remedial / Collections in charge
Abu Dhabi Fund for Development
Total des années d'expérience :20 years, 6 Mois
• Monitor and manage a portfolio of government-to-government loans, tracking delinquent accounts, and identifying areas of concern.
• Develop strategies to improve loan portfolio performance and reduce delinquency rates.
• Lead a team of collections and remediation specialists to pursue timely and effective collection efforts on delinquent loans.
• Implement collection strategies that comply with government regulations while maximizing recovery.
• Stay up-to-date with government loan regulations and ensure that the collections and remediation process complies with all relevant laws and guidelines.
• Prepare and present regular reports on the status of the loan portfolio, collections efforts, and remediation outcomes to senior management.
• Conduct risk assessments on delinquent accounts, considering various factors like financial hardship, default trends, and economic conditions.
• Develop and update collection and remediation policies and procedures to align with changing circumstances and improve efficiency.
• Maintain positive relationships with government entities that are borrowers and address their concerns while upholding the agency's interests.
• Train, mentor, and manage the collections and remediation team, setting performance goals and ensuring a collaborative and productive work environment.
• Utilize data analytics to identify trends and opportunities for process improvement in collections and remediation.
• Supervises the work activities of several units in the billing, investigation,
collection, and/or delinquency enforcement for an assigned phase of a major
revenue collection area; deter¬mines work load to be assigned each unit;
checks work activities of each unit to determine problems being encountered
and to ascertain that all policies and procedures are being followed; vacations
and leaves for units.
• Prepares and supervises training programs for new employees; prepares
written and oral instructions to staff explaining all new or revised policies,
procedures, laws, or ordinances.
• Prepares recommendations for changes needed in operating procedures of
section; submits such proposals to superior for discussion and approval.
• Confers with customers or their representatives on complex revenue
collection problems or irregularities; explains the technical requirements of
various laws, ordinances, policies and procedures; investigates complaints
from customers; determines and implements billing adjustments; drafts letters
to affected customers informing them of actions taken.
• Identifies any issues with current standard operating procedures and makes
recommendations on potential modifications to the superior; identifies training
needs to ensure quality customer service; participates in the development
of objectives for service, quality and performance measures; raises software
issues as necessary.
• Monitors service levels throughout the assigned cases; runs performance
reports on a daily basis; highlights to superior any unplanned or unexpected
variances.
• Meets frequently with staff personnel both formally and informally to provide
information, direction, and resolve problems; provides on-the-job instruction
to subordinates on specific and detailed procedures and practices necessary
to perform the job appropriately; informs staff on any change to the standard
operating procedures.
• Overseeing staff members and ensuring the accurate and timely invoicing of
customers.
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding
credit.
• Coordinate activities of staff members to ensure a smooth and efficient
department that reduces the number of cases that are overlooked.
• Oversee the collection of outstanding credit and invoices to minimize profit
loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful
collections on outstanding debt.
• Recruit, hire, train and evaluate staff members within the collections
department to ensure a sufficient number of staff members are available to
handle the workload.
• Develop goals that complement the overarching business goals of the
company and coordinate staff to continually meet and exceed goals.
• Run reports and analyze data pertaining to the department and share with
executive staff and managers of department staff as needed.
• Communicate with clients to build and maintain a strong working relationship
and reduce the number of clients who stop working with the company.
• Implement credit policies and procedures that retain a smooth running of the
department and avoid excessive credit limits.
• Responsible for the collection of receivables through courteous
communications, and ability to review customers reasons of delinquency.
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