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Abdalla Jbara, Quality Control Unit Manager

Abdalla Jbara

Quality Control Unit Manager·Dogan Voyages

Jordan

Bachelor's degree, Marketing

Work experience

Total years of experience: 5 years, 10 months

Quality Control Unit Manager

December 2022 - Present

Dogan Voyages

Amman, Jordan

December 2022 - Present

● Quality Control Processes Management: Ensure compliance with industry
standards and regulations through effective quality control processes.

● Staff Training and Development: Conduct training programs to enhance the
skills of the quality control team and maintain high-quality standards.

● Audits and Inspections: Perform regular audits and inspections to identify areas
for improvement and implement corrective actions.

● Cross-Functional Collaboration: Collaborate with cross-functional teams to
address quality-related issues and implement preventive measures.

● Data Analysis and Reporting: Analyze quality data and prepare comprehensive
reports for senior management, providing insights for continuous improvement.

● Continuous Process Improvement: Proactively identify and implement process
enhancements based on audit findings, resulting in a 30% decrease in potential
quality-related issues and ensuring sustained regulatory compliance.

Company industry:
Quantity Survey
Job role:
Quality Control

B2B Business Development Specialist

September 2022 - December 2022

Handeot

Amman, Jordan

September 2022 - December 2022

● Strategic Partnership Building: Identify and pursue new business opportunities
in the B2B sector, focusing on building strategic partnerships.

● Market Research and Analysis: Conduct market research to understand
industry trends and competitor activities for effective business development.

● Client Relationship Management: Develop and maintain relationships with key
clients, ensuring high levels of customer satisfaction.

● Collaborative Marketing Initiatives: Collaborate with the marketing team to
create impactful promotional materials and campaigns targeting B2B clients.

● Proposal Presentation: Prepare and present proposals and pitches to potential
business partners, showcasing the value proposition.

● Effective Proposal Management: Streamlined the proposal preparation process,
reducing response time by 35% and improving overall proposal quality.

Company industry:
Marketing
Job role:
Marketing and PR

Business Development and Marketing Specialist

February 2021 - July 2021

ClickIT

Amman, Jordan

February 2021 - July 2021

● Marketing Campaign Execution: Execute marketing campaigns and initiatives
to enhance brand visibility and generate leads.

● Market Trend Analysis: Analyze market trends and customer behavior to
optimize marketing strategies.

● Cross-Functional Collaboration in Marketing: Collaborate with cross-functional
teams to develop and implement effective marketing materials.

● Client-Centric Business Development: Conduct market research to identify
potential clients and tailor business development strategies accordingly.

● Performance Tracking and Reporting: Track and analyze the performance of
marketing activities, providing regular reports and insights.

Company industry:
Marketing
Job role:
Marketing and PR

Business Development Manager

March 2020 - July 2021

Kuwait European Canadian General Trading Co. KECC

Amman, Jordan

March 2020 - July 2021

● Strategic Business Development Leadership: Lead the development and
execution of business strategies to expand market presence and achieve
revenue targets.

● Client Relationship Cultivation: Identify and cultivate relationships with key
clients and partners to drive business growth.

● Competitive Analysis and Innovation: Analyze market trends and competitor
activities to identify areas for innovation and competitive advantage.

● Client-Centric Business Proposals: Develop and present business proposals to
potential clients, addressing their specific needs.

● Sales Team Collaboration: Collaborate with the sales team to provide guidance
and support for effective strategy implementation.

Company industry:
Marketing
Job role:
Marketing and PR

Project Manager

December 2019 - March 2020

Kuwait European Canadian General Trading Co. KECC

Amman, Jordan

December 2019 - March 2020

● Project Timeline Management: Plan, execute, and oversee project timelines for
successful project delivery within scope, budget, and timeline.

● Cross-Functional Project Planning: Collaborate with cross-functional teams to
define project objectives, deliverables, and resource requirements.

● Risk Monitoring and Mitigation: Monitor project progress, identify potential
risks, and implement proactive measures for issue mitigation.

● Stakeholder Communication: Communicate with stakeholders to provide
regular updates on project status and address concerns.

● Project Outcome Evaluation: Evaluate project outcomes, gather feedback, and
implement improvements for enhanced project management.

Company industry:
Project & Construction Planning
Job role:
Management

Customer Support Representative

September 2017 - January 2018

Amazon

Amman, Jordan

September 2017 - January 2018

● Timely Customer Support: Provide timely and effective customer support
through various channels, addressing inquiries and resolving issues.

● Complex Issue Escalation: Escalate complex issues to appropriate teams,
demonstrating strong problem-solving skills.

● Detailed Record Keeping: Maintain accurate and detailed records of customer
interactions and feedback in the company's CRM system.

● Collaborative Problem Solving: Collaborate with cross-functional teams to
share customer insights and contribute to process improvements.

● Product Knowledge and Policy Updates: Stay informed about product updates
and company policies to provide accurate information to customers.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Jordan University

January 2018

January 2018

Bachelor's degree, Marketing

Jordan

GPA (point): 3.00 out of 4

GPA (point): 3.00 out of 4

Skills

Quality
Expert
Quality
Expert
Data Analysis
Expert
Data Analysis
Expert
Adaptability
Expert
Adaptability
Expert
Flexibility
Expert
Flexibility
Expert
Leadership
Expert
Leadership
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Time and Resource Management
Expert
Time and Resource Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Business Development
Expert
Business Development
Expert
Cross-functional Collaboration
Expert
Cross-functional Collaboration
Expert
Market Research and Analysis
Expert
Market Research and Analysis
Expert
Project Management
Expert
Project Management
Expert
Decision-making
Expert
Decision-making
Expert
Quality Control Management
Expert
Quality Control Management
Expert
Quality
Expert
Quality
Expert
Data Analysis
Expert
Data Analysis
Expert
Adaptability
Expert
Adaptability
Expert
Flexibility
Expert
Flexibility
Expert
Leadership
Expert
Leadership
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert