Deputy Operations Manager
Nesma trading
مجموع سنوات الخبرة :6 years, 3 أشهر
Overseeing, managing and expanding business.
Creating KPIs for the key positions in the projects and training them.
Presenting analytical reports to facilitate the audit and to get a proper overview on the performance.
Assisting in recruitment campaign done for INDIA over six days to recruit 200 associates.
Developing business development strategy for client retention and acquiring additional source of revenue.
Brainstorming and conducting workshops on Customer Service, Train the Trainer & Leadership.
Notable Clients: Riyadh Bank and Al Rajhi Bank.
Leading and overseeing HR activities including HR functions, procedures and processes. Tailoring employee satisfaction survey, appraisal forms. Setting pay scale, bonus scheme, and induction programs for new arrivals.
Creating KPIs, developing strategic direction and training team member workshops.
Identifying Talented employee and setting for them a career path with proper succession plan.
Managing quality assurance and safety department.
Revising training manuals; creating and implementing KPIs for the outlets.
Generating annual budgets, reports and forecasts for top management.
Issuing feasibility studies for new business directions
*Managing the daily operation
*Restructuring the hotel
*Implement the standard operating procedures
*Plan and direct the functions of administration and planning to meet daily needs of the operation
*Monitor, develop and implement schedules for the operation of the hotel to achieve a profitable result
*Assist the departmental managers in establishing and achieving profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotions
*Review and evaluate the degree of customer satisfaction regularly to recommend new operating and marketing policies
*Investigate and resolve guest complaints
*Develop along with assistance from Department Heads, operating tools necessary and incidental to modern management principles, such as budgeting, forecasting, purchase specifications, job descriptions etc
*Ensure compliance with all hotel’s corporate policies and procedures, as well as local, state and federal laws and regulations
*Hire, train, supervise, develop, discipline and counsel all management team members according to policies and procedures
*Participate in community public relations for the hotel