Abdallah Kahwaji

- Coordinating patient appointments with healthcare providers, achieving a 98% on-time scheduling rate.
- Ensuring the clinic is adequately staffed and scheduling shifts, maintaining a 95% staff availability rate.
- Coordinating with doctors, nurses, and specialists about patient care, ensuring a 90% satisfaction rate among
healthcare professionals.
- Resolving patient issues and inquiries, achieving a 95% resolution rate within 24 hours.
- Monitoring clinic supplies and placing orders when necessary, reducing supply shortages by 15%.
- Assisting in budgeting and financial planning for the clinic, contributing to a 10% reduction in operational costs.

- Reduced workplace incidents by 20% through proactive risk assessments, and implemented corrective actions that
led to a 30% decrease in incident recurrence, by investigate workplace HSE incidents and conduct root cause
analysis.
- Established a well-trained emergency team with 100% participation. In addition, develop evacuation plans for
emergencies, and reduced evacuation time by 15% during fire drills. Conduct periodic inspections to ensure a
healthy work environment, Ensured 100% readiness of safety tools (alarms, fire extinguishers...).
- Ensure adherence to regulatory standards (ISO 14001, ISO 45001) by Conduct internal audits and address non-
conformities, Achieved 100% compliance during external audits.
- Developed comprehensive food safety protocols by: Conducting regular inspections and audits of food processing
cafeteria and distributors to ensure safety standards are met.
- Implemented a state-of-the-art food and water analysis system that increased detection of pathogens by 50%.
- Food Safety Training: Apply comprehensive training programs, leading to a 40% increase in cafeteria staff
compliance with food safety protocols.