Abdullah Alqarni

- Handling escalations and oversee the day-to-day operational aspects of NOC.
- Troubleshooting, diagnosing and resolving technical customer issues associated with
Juniper Networks’ equipment PTX/MX/EX/E and T Series.
- Evaluating the risk of change and providing actionable guidelines on reducing the
impact.
- Interfacing with other technical support teams CFTS, JTAC and Engineering to escalate and resolve issues.
- Produce a written report of the status of network problems on a regular basis to the
Customer.
- Provide knowledge transfer to other team members.

- Install, support and maintain hardware and software infrastructure according to best practices, including Nexus Switches, Catalyst Switches, Routers, and Firewalls.
- Perform network security design and integration.
- Diagnose problems and solve issues, often under time constrains.
- Provide network documentation (HLD, LLD, CMD, NIP and NRFU).
- Manage projects and maintenance tasks in ticketing system.
- Work closely with colleagues to meet team goals and improve processes and practices.

- Data Center Migration/Shifting.
- Disaster Recovery design and implementation.
- Network Design and configuration of Routing, Switching, Security, and Wireless solutions.
- Maintain network hardware and software.
- Monitor the network to ensure network availability to all system users and perform necessary
Maintenance to support network availability.
- Plan, coordinate, and implement network security measures.
- Keep up-to-date on relevant competitive solutions, products and services.
- Create and maintain network and systems documentation.

- Installing, configuring and troubleshooting Cisco Routers, Switches, ASA, Cisco Works, Wireless LAN Controller (4402), Network Admission Control (NAC), Cisco Secure Access Server (ACS), BlueCoat Proxy SG810 series, ).
- Assisted in hardware and software installation and configuration.
- Install, Configure, Troubleshoot and Resolve a variety of hardware issues on workstations, Microsoft servers (2003 - 2008),
- Troubleshoot and resolve software issues for a variety of software applications and operating systems
(Primary Microsoft Operating Systems).
- Provide clear and concise documentation of all problems and resolutions in Helpdesk software in real time as issues are handled.
- Perform all job tasks in accordance with company policies, procedures and performance measures.