Abdel Kacem Tefridj

• As Business Class Cabin Crew, I executed 26+ monthly flights across ASKYs pan-African network, supporting
logistics coordination, shipment flow, and ancillary procedures at 20+ international hubs.
• Delivered structured service coordination across 1, 800+ flights, ensuring timely execution, real-time issue
resolution, and operational accuracy in time-sensitive environments.
• Selected for the competitive Ab Initio Training Program, I completed certification in aviation safety, regulatory
compliance, and operational standards aligned with international transport regulations.
• Coordinated in real time with cross-functional stakeholders (cockpit crew, ground handling, airport
operations), ensuring on-time departures, accurate handovers, and adherence to strict turnaround
schedules.
• Operated under tight deadlines and critical time windows, applying precision and accountability aligned
with time-sensitive shipment and scheduling requirements.
• Captured and reported operational data, supporting performance tracking, reporting accuracy, and
continuous process improvement.
• Ensured high levels of documentation accuracy and compliance adherence, following international aviation
and safety procedures.

• Exceeded monthly targets by delivering client-focused solutions and demonstrating strong commercial
awareness.
• Managed a personal client portfolio, ensuring structured follow-ups and relationship tracking aligned with
account management practices.
• Coordinated scheduling and client requests, ensuring efficient workflow and service execution aligned with
operational priorities.
• Supported stock handling and availability, ensuring inventory accuracy and process compliance.
• Served an international clientele, leveraging French and English for effective stakeholder communication.

• Managed end-to-end VIP guest journeys, ensuring seamless arrival-to-departure coordination and achieving
100% satisfaction.
• Coordinated with cross-functional teams (concierge, F&B, housekeeping, security) to ensure smooth
operations flow and service delivery consistency.
• Resolved operational issues, supporting exception handling and stakeholder communication.

• Converted B2B fleet accounts and managed client onboarding, ensuring regulatory compliance and
accurate documentation.
• Improved operations by reducing turnaround time by 40%, increasing team efficiency (90%) and client
satisfaction (95%), while establishing structured processes from contract to service delivery.