National Operations Manager
Naqel Express
Total years of experience :4 years, 9 Months
•3rd Party Supplier Management: Negotiate and manage relationships with 3rd party suppliers to ensure timely and efficient delivery of shipments.
• Legal Compliance: Ensure that all legal requirements are met for the establishment and operation of the branch, including obtaining necessary licenses and permits.
• Logistics: Oversee the acquisition and management of transportation assets, including the procurement of the first delivery van and the hiring of couriers.
• Warehouse Management: Establish and manage the company's warehouse operations, ensuring efficiency and accuracy in the storage, handling, and distribution of goods.
• Staff Management: Recruit, train, and manage a team of employees, including couriers and warehouse staff.
• Operations Management: Oversee the day-to-day operations of the branch, including customer service, financial management, and security.
•Setting up Naqel operations in Levant & North Africa
• Lead the SLA and commercial negotiations with the service providers and finalizing the partnership
• Lead the EDI integration project with the service providers and ensure all Naqel checkpoints are
implemented and tested (physically and dummy testing)
• Aiming to grow eCommerce shipments volume and improve First mile operations through
strategic planning
• Managing the performance of top eCommerce accounts from Turkey with +3000 shipments per
day
• Monitor and maintain KPIs and SLAs with 3rd party service providers
• Planning direct operations with relevant departments (Gateway, CS, Quality Control, IT...) to provide
maximum service that meets customer expectations
• Managing the team actions through a centralized Action Tracker and presenting it in the Weekly
operations review meeting
• Collaborating with destination countries on return process, fulfillment, and re-export
• Setting volumes forecasts and attending budgeting meetings
• Acting as a Project Manager for all Naqel growth projects in the region
• Define market Import/Export guidelines
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