Customer Service Specialist
Grand Maghreb Media
Total years of experience :5 years, 5 Months
Responsible for handling questions, comments and complaints regarding the
company's services. My ultimate goal was to provide positive customer experiences.
Worked directly with customers. Rather than responding to customer outreach, i
reached out to customers and offered product and service solutions, discounts and
sales, company news, and other forms of proactive communication.
handled economic reports
creating appealing and creative digital content for the companyʼs various social media
platforms. report to the social media manager and work closely with the digital
marketing team to generate a social media marketing strategy that will promote
customer engagement and brand awareness.
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program manage me nt, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Highly motivated customer service agent with extensive sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales, diplomatic in communicating with customers to build long-term, productive relationships.