Head of Retail Business
Private Company
Total years of experience :12 years, 2 Months
Worked on establishing a chain of Food & Beverages businesses in Qatar.
Worked on establishing a chain of Food & Beverages businesses in Qatar.
• Worked as a Supervisor Retail Operations & Training - Mobility. February 2015- May 2016
- Planning, forecasting, and reporting on sales, costs and business performance, according to company requirements.
- Dealing with major retail clients and horizontal expansion of the retail business.
- Supervising selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.
- Managing costs and overheads, and all factors affecting the profitable performance of each individual retail shop.
- Planning and implementation of shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
- Managing cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
- Managing up keeping and maintenance of all equipment, fixtures and fabric of shop premises.
- Handling employee motivation and training initiatives as per company policies and ensuring relevant HR procedures are followed (appraisals, discipline, grievance, etc).
- Seeking and continuously developing knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
- Managing and reporting as necessary all merchandise and non-merchandise stock.
- Attending meetings and making contribution towards formulation of company strategy and policies as required.
- Providing process support in Advertising, Promotional campaigns as well as customer support activities
- Managing Stocks/Inventory for all retail stores
• Worked as a Mobility Trainer in September 2014 - February 2015
- To train and deliver the key selling point to the whole mobility sale team which are total of 50+ employees on all the latest Microsoft/ Nokia product.
Was a trainee in Marketing department, total of 1680 hours. 2013- 2014
December 2012- January 2012.
Qatar Olympic Committee
• Promoted Qatar 2022 bid in Souk Wakef. June 2010
• Worked as an organizer in the Brazil vs. Argentina football match.
15th Asian Handball clubs
• Worked as an organizer in the 15th Handball clubs league championship. November 2012. •
Al khalijeya Computer store
• Learned important aspects regarding computer systems. September 2009
• Had several Software's and hardware's done on computers.
Speed marine
• Helped in selling Speed boats, RC and Quad bikes with other products. April 2008
• Was a trainee in all departments, total of 160 hours.
November 2011. Movenpick Tower & Suites - Doha
• Was a trainee in Front Office department, total of 160 hours.
• Was a trainee in the Human Resource department, total of 40 hours.
June 2011. Intercontinental Hotel - Doha
• Worked as a trainee in the Food and Beverages department, total of 160 hours.
January - February 2011.
Aamal Service Company
• Was a trainee in the Room Division& Facilities department, total of 160 hours.
October - November 2010.