Senior Fraud Analyst
Careem
Total years of experience :8 years, 2 Months
Implementing established policies and procedures to minimize fraud.
Serve as liaison between the HQ and other markets to train resources and implement policies and procedures in adherence with the overall policy.
Manage day-to-day processing of fraud activities and communication with all markets.
Proactively identify and report new or unknown types and sources of fraud pertaining to captains, customers, and colleagues, based on local knowledge and market understanding.
Design and implement operational solutions to detect fraud, leveraging technology and local market knowledge.
Contribute to continuously upgrading the understanding of potential fraud and support other teams in anti-fraud measures for fraud prevention, identification, detection, and enforcement of policies.
Resolving any incident that would cause the customer, the captain, or the colleague to feel "unsafe" while using Careem (pre-ride, during the ride, and/or after the ride) in high quality and timely manner.
Ensure that the deals between Careem and other corporations (or any other entity) run smoothly and help the corporations' employees have their issues sorted out. Also, validating the invoice of each corporation before sending the bill at the end of the month.
Supporting operations by maintaining budgets, facilities, records, equipment, and building services; completes special projects.
Supporting customers by providing helpful information, answering questions, and responding to complaints. Also helping ensure that customers are satisfied with the products, services, and features of the company.
Studying many courses related to many subjects in computer science, such as programming, database, algorithms, OS.