Retail Customer Service Representative
ACCORD
Total years of experience :4 years, 2 Months
• Assisting customers with product information, purchases, returns and complaints
• Utilizing sales techniques to maximize profit and meet company goals.
• Recommending merchandise based on customers' wants and needs.
• Explaining the use and benefit of merchandise to customers.
• Answering questions about the company's products or services.
• Monitor and resolve any issues that arise with suppliers, such as quality control problems or delivery delays
• Responding to customer inquiries via phone, email, or chat, Resolving customer complaints and issues.
• Supervised the team to deliver the best services to customers.
• Contacted current or potential customers to promote products or services.
• Explained products or services and prices, and answered questions from customers.
• Adjusted sales scripts to better target the needs and interests of specific individuals.
• Reported any problems, concerns or questions to supervisory staff.
• Making outbound calls to potential and existing customers, promoting products and services to generate interest and sales.
• Achieving sales goals and targets, Cross-selling products and services and upselling to customers to increase average purchase value.
• Supervised the team to achieve the bestselling.
• Adjusted sales scripts to better target the needs and interests of specific individuals.
• Providing feedback to management on market trends, competition, and customer needs.
• Organised and delivered classroom lectures to students.
• Evaluated students’ class work and assignments.
• Preparing classroom and coursework materials, homework assignments, and handouts.
• Developing English lesson plans in line with the National Curriculum.
English Literature
