Sales Associate
Cougar
Total years of experience :12 years, 11 Months
• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers’ queries and concerns
• Showed the live working of merchandise
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contracts and accepted payment through cash, cheque and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
• Welcomes customers by greeting them, offering them assistance
• Directs customers by escorting them to racks and counters, suggesting items
• Advices customers by providing information on products
• Helps customers make selection by building customer's confidence, offering suggestions
•and opinions
• Documents sale by creating or updating customer profile records
• Process payments by totaling purchases processing cash, or other credit cards
• Keeps client informed by notifying them or preferred customer sales and future
Merchandise of potential interest
• Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations
• They greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information
• answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests
• They provide guests with access to hotel services, forward in-room meal requests
• ensure that mail, faxes and packages are delivered in a timely manner
• Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction
• They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations
• providing other information about the locale.
• Responsible for bookkeeping duties, including maintaining a cash drawer
• preparing bank deposits and posting charges for items that guests may order or use during their stay
• Upon checkout, agents calculate the guest's final bill and collect payments
Bachelor of Physical Education