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Abdel Hakim Gamal Hussein, call center Agent / Technical Support / Follow Up Team / Esclation Team

Abdel Hakim Gamal Hussein

call center Agent / Technical Support / Follow Up Team / Esclation Team·Etisalat Egypt

Egypt

Bachelor's degree, French Language

Work experience

Total years of experience: 20 years, 4 months

call center Agent / Technical Support / Follow Up Team / Esclation Team

August 2015 - Present

Etisalat Egypt

Cairo, Egypt

August 2015 - Present

call center Agent / Technical Support / Follow Up Team / Esclation Team at Etisalat Egypt

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service And Call Center

July 2014 - August 2015

Divan Erbil hotel

Erbil, Iraq

July 2014 - August 2015

Customer Service And Call Center at Divan Erbil / Kurdistan / Iraq

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Relations, Call Center Agent

April 2010 - April 2014

THE YAS VICEROY HOTEL

Abu Dhabi, United Arab Emirates

April 2010 - April 2014

Refer to my C.V

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist

November 2007 - November 2009

Aspire Zone

Doha, Qatar

November 2007 - November 2009

Handling all guests' inquiries and complains

Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

Sales Agent

July 2005 - September 2007

ITAC, Green Stores

Cairo, Egypt

July 2005 - September 2007

Sales agent

Company industry:
Public Relations (PR)
Job role:
Sales

Education

Souhag University

January 2005

January 2005

Bachelor's degree, French Language

Egypt

BACHELOR OF EDUCATION AND ARTS FACULTY UNIVERSITY: South of Valley (Souhag) SECTION: French Language DEGREE: Good (2005) Training Attended

Skills

Guest Service
Expert
Guest Service
Expert
Customer Service
Expert
Customer Service
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
TRAINING
Intermediate
TRAINING
Intermediate
computer
Intermediate
computer
Intermediate
Guest Service
Expert
Guest Service
Expert
Customer Service
Expert
Customer Service
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

Certifications
Good
Fire Fighting Training
Jan 2011 - Jan 2011

Hobbies

  • Reading,browsing Internet and Travelling abroad