Senior Service Advisor
Toyota Egypt
Total years of experience :8 years, 5 Months
Recommending service/repairs to customers’ vehicles based on mileage/vehicle condition.
Overseeing the repairs done in the workshop according to the customer’s approval
Explaining the work done in the end while highlighting the benefits and recommending the next service
Building a strong relationship with clients.
Promoting the NPS (Net Promoter Score) program to increase overall customer satisfaction.
Implementing new programs such as Smart Repairs and Optional Extended Warranty (OEW).
Being a key person during the Shift project in transition from AS400 to SAP across Toyota Egypt.
CNC programming training at the GUC industrial park, July 2012