Abdelilah WARID

 Assisting in the maintenance of network servers, printers, IT equipment and systems.
 Handling problems through to resolution.
 Resolving complaints and similar issues and acts to resolve customer support problems in a timely manner.
 Ensuring adequate levels of support coverage including scheduling staff coverage, rotating work schedules, etc.
 Interacting with other support groups to resolve problems, formulate plans and schedules and modify processes.
 Ensuring appropriate data management and security standards and procedures and directs the recovery of data as required.
 Providing desktop and server administrative functions including data backups, file recovery, -software installation and upgrades, internet/intranet addressing, communications troubleshooting, server configuration and maintenance, etc.
 Installing tests and troubleshooting a full range of hardware and software, end user tools, etc.
 Ability to perform a wide variety of technical support functions within a high stress and Production deadline setting.
 Full technical responsibility for the OS System testing function of a project.
 Investigates OS System exposed violations and potential breaches in security.
 Ability to plan and implement complex installations and to schedule support activities around administrative functions, hardware and software upgrades, etc.
 Apply effective support remedial and problem resolution measures to deal with problems.
 Managing the Hosted mail server
 Managing the Antivirus server (Mcafee)
 Managing the AD server

 Install and configure new workstations, peripherals and software.
 Provide support for workstations hardware and software and peripherals.
 Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.
 Maintain inventory of IT Supplier agreements and subscriptions to ensure enough time is given to Management to renew when necessary.
 Participate in evaluating IT hardware/Software related bids.
 Maintain workstations hardware including monitors, keyboard and printers
 Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.
 Sourcing and preparation of PO’s for IT related hardware/software, and Order follow-up / tracking of status of all pending orders.
 Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.
 Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.
 Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.
 Provide orientation for users on the use of their H/W, S/W and Network accessibility.
 Participate actively in the quality improvement program of the department/unit.
 Suggest Troubleshooting LAN & WAN
 manager Email server and Active directory.
 Manage Antivirus Server (Kaspersky).
 Manage file server and Print Server.

 File Clerk.
 IT Support.
 Create / restore partition image with Symantec GHOST.
 Control And Administration Sound System in Auditorium at RTA (Road and Transport Authority).
 Control And Administration Light System in Auditorium at RTA (Road and Transport Authority).
 Creation Database with MS Access.
 Events Coordinator.

 Cables & Wired connection creation.
 Network Configuration.
 Microsoft Internet Security and Acceleration Server (ISA Server)2004 Installation, Configuration & Management.
 Active Directory.
 Configuration DHCP & DNS server.
 Backup the System.

 Database Creation for HR.
 Installation and Configuration Software PCANYWHERE
 Distance Control with PCAnywhere.
 Maintenance of 1st & 2nd level in Information Materials.
 Monitor and organize the monitoring of failures and responses from the user Cables & Wired connection creation.
 Resolve the Systems Troubleshooting.
 Installation and Configuration the Desktops.