Hotel Manager
Hospitality Industry
مجموع سنوات الخبرة :27 years, 2 أشهر
Worked as a Finance Assistant Manager, Administration Manager at the hotel Preopening.
PreOpening leading team, supported all hotel departments by training and follow up coaching to establish Starwood Policies & procedures and follow it to ensure the company quality standards met and exceeded at all times.
Worked in Operation at Marriott Hotels international, when Starwood Hotels was taken over by Marriott International, and led Welcome Desk, Sales, and B&F team to fullfil management objectives and achieve profit targets keeping the hotel operation flew safe and guest recognition at the maximum level.
Lead Finance During the hotel preopening to prepare and understand Accounts Receivable, Credit, and Income Auditing principles.
Handled the Italian Restaurant Finance and Operation Auditing and reviewed and finalized Final Statement of account for prophit & Loss .
Left Doha due to Pandemic Covid19, and travel restrictions between Qatar and Egypt.
Part of 4 hotels Local Chain, Paradise Inn Beach Resort, Alex. Windsor Palace Hotel, Alex. Le Metropolitan Hotel, Alex, and Formerly Paradise Inn Damascus.
Fully responsible for pre-opening the hotel and to manage it. The Hotel Consist of 166 Rooms and Suites, two restaurants and 24 hours room service, a Banquet hall capacity up to 400 People. Responsibilities include, Coordinate with contractors and suppliers, Recruiting, Setting up manuals and SOP’s. Develop immediate and long-term sales and marketing plans as well as oversee full implementation of annual objectives, Handle top accounts, coach sales staff to deliver targets, Hands on management of rooms and food & beverage to maximize revenue, Supervise F&B management to maximize profits while providing customer satisfaction, Initiate and ensure compliance for sanitation, security, quality program and criteria, minimum waste and operational efficiencies, Develop personnel, policies and procedures to ensure proper selection, training, counseling and motivation of line level and management employees,
Provide strategic direction and management of all operational activities and services of the hotel Ensuring that the standards of the operation are maintained ahead of customer expectations, within the developed business budgets, and to ensure that the operation maintains its objectives . Managing the day-to-day operations. Providing focused leadership and continuing to establish the hotel’s prominent position within the local market . a track record of proven results in the areas of customer satisfaction, operational excellence, employee satisfaction, revenue and profit .
Part of Local Chain Group Golden 5 Hotels & Resorts - Hurghada .
the group Consists of 8 Hotels, I Joined the Group as a Hotel Manager of AL MAS PALACE, 5 Star hotel, 290 rooms, 6 F&B Outlets, plus the group beach facilities, including the Pergola Restaurant seating capacity of 2000-3000 guests at Lunch on daily basis. Responsible for all Hotel Operational functions including F&B, Banqueting/Events, Engineering, Front Office, Housekeeping, Health Club and Beach Facilities
Main Duties :To provide leadership for all the day to day operation of the Hotel (Rooms Division, Food and Beverage, Engineering, and Fitness Centre) in respect to standards, revenues, cost control, guest and employee satisfaction, with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.
Group of Hotels consists of 3 Hotels, Golden Falcon 2 Star Hotel, developed to 3 star Hotel be fact lifting the hotel and renewing the facilities and outlets at minimum expenses.
The Owner therefore, added to other hotels under my operation, Al Batra 3 Star Hotel, and another 2 star hotel downtown.
Achieved profit for the first time after a loss history of the properties, and hired professional team to manage BnF Culinary and also Front Office.
Trained, Coached, and Supervised the operation am to maintain a good quality service and retain guest recognition.
Managed full operation of Al Jawhara Hotel, and liaised with the owner to develop the hotel facilities and renew all outlets and rooms.
Succeeded to face lift the hotel and rebrand the hotel outlets with great appreciation of the owner, as a result of the good work, a new hotel division was established in the company structure, and a new project for Al Jawhara Garden Hotel and Apartments started in a prime location beside Carrefour City Centre in Dubai. As the company has restructured the project and had a different plan timing, I had to leave to manage a new group of 3 hotels that needed development.
Joined the hotel as a Night Manager in charge of the Hotel Apartments and Suites, total of 664 units. Managed the night Operation Team including Housekeeping and Security, in addition to Front Office. Upon opening the Shopping Mall, Managed Full Operation of the shopping Mall as well as the hotel Suites and apartment at the night shift. Guided by the Chief Executive Officer of the owning company and General Manager, I was promoted to Reservations & Revenue Manager in 1997, to introduce Revenue Management to the property and to Develop Reservations department to achieve profitability.
Achieved remarkable records during spring holidays season by completely booking full house at 100% advance payments, made the development to the Reservations & Revenue department worth the value.
Joined the Hotel at the capacity of Executive Floor Manager, Combined Executive Floor and Club Floor Management and Services, Supervised B&F Operation in the Club Lounge, as well as Rooms Division Operation,
Joined the hotel at the Opening, Established Reservations and Revenue Department and continued serving TOP VIP Guests for almost 5 Years. Extremely High Standard Property, our Guests were mostly Royal Family Members, in addition to high ranking Ministers and visitors to the country all the time.
Assigned to support Madina Sheraton Hotel during Royal Visit to the holy city in Ramadan. Received several appreciations letters from Mr. John Kapioltas - The Chairman of ITT Sheraton Worldwide as well as many other Top Level Management from the head office in USA.
Participated and won several Worldwide Sales
Competitions for Sheraton Club Loyalty Program for ITT Sheraton, therefore, the management of Sheraton Jeddah Promoted me to Sheraton Club International Manager, to ensure that Sheraton Club Loyalty members will keep returning to the property
Room Revenue Management definition is to Maximize overall hotel revenue through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends, and historical data, to drive market share
Hospitality and Hotel Managment Rooms Division Management Front Office / House Keeping Sales and Marketing Management Accounting Management Information Technology Security Management
Electrical Engineering
