Head of B2B Domain
Orange Labs
Total years of experience :21 years, 4 Months
• Reporting directly to Orange Labs Egypt CEO.
• Leading the B2B technical domain R&D activities as part of Orange Labs Egypt collaborating with OLS/BIZZ (Orange Labs Services, Business Direction), Orange Business Services, and the different Orange countries Business Units worldwide, within several domains:
• SDN/NFV Domain: Developing network automation applications on top of SDN platforms like OpenDaylight, OpenContraril, ONAP. Contributions to the ONAP Open Network Automation Platform, via code submit/review, documentation and tutorials, and use cases for the Platform.
• Unified Communications Domain: Microsoft Skype for Business Ecosystem & Roadmaps following latest trends, testing new features, and contribution to SFB newsletters.
• NGIN/IMS Domain: Collaborating with Software Developers in building SIP applications for IMS networks via simulating IMS Networks behavior using open source platforms like OpenIMS, Project Clearwater, and Kamailio IMS.
• Access Networks Domain: Presales and Engineering for Orange Livebox Residential and Orange Livebox Pro in Middle East and Africa Regions. Developing new feature technical specifications based on customer requirements, submitting specs to HW and SW Vendors, and validating the new versions developed by the Vendors.
• Monitor and report on active projects progress and portfolios to Orange Labs CEO for strategic decisions.
• Monitor budget and financial performance of running projects to ensure alignment with actual plans and targets.
• Ensures a highly dynamic work environment that facilitates innovation and continuous improvement.
• Reports directly to Vice President of NNI Interconnections and International Partnerships within the International Backbone Network Factory Organization IBNF in Orange Business Services.
• Leads the NNI implementation and Partnership Deployment, overlooking all the specific NNI and Partnership work streams, according to the Partnership Deployment Governance Model, starting from the Kickoff T0 Gate, up to the T3 Service Release Gate.
• The NNI Partnership can be for Countrywide coverage, or it can be Regional coverage, e.g. covering several countries in Africa, or Asia Pacific Region, etc…
• Manages the Partnership Deployment Work-streams, including:
- Commercial Work-stream : Contract Negotiation with the Partner including Technical NNI Architecture, Service Pricing and SLAs/Penalties.
- Presales Marketing Work-stream: Develop the Quotation/Pricing Strategy, Decision Tree for OBS Presales when selecting the new NNI Partner, Developing the Service Definition of the new partnership and Training OBS Presales teams on the new Service.
- Technical Work-stream: NNI Technical Architecture LLD + HLD, Technical Implementation of the NNI Gateway including possible backbone changes on OBS Backbone to accommodate the new interconnection, Technical Validation of the Layer1/2/3 Access Offers provided by the NNI Partner to confirm they comply with Orange Technical Requirements, and Modeling the NNI Architecture in the various IT Systems in OBS to ensure the different internal entities can use the new Service via the new NNI.
- Process Work-stream: Developing and validating the Fault Management Interlock Process and Escalation Matrix between Orange Business Service and the NNI Partner, Developing and validating the Ordering and Service Delivery Interlock Process between Orange Business Services and the NNI Partner
- Pilot Work-stream: Manage and Monitor the implementation of the 1st pilot using the new service via the new partnership that will be the Proof-of-Concept, and based on the success of the 1st pilot, the official release of the service via the new partnership for OBS Sales teams to quote to customers.
• Supports the work-streams in either commercial/legal, technical, or operational aspects.
• Ensures structured consolidated framework for initiating, monitoring, reporting, and escalation for all the Partnership Deployment work-streams.
• Ensures all Partnership Deployment work-streams are interworking in the most efficient manner to complete the new Service Deployment.
• Accountable for meeting the Partnership Deployment targets in terms of time, quality, and cost.
• Analyzes the performance as related to the revenue, order book, ordering and fault management Key Performance indicators, after 12 months of operations with the new OBS Partner, which is the T4 Gate.
• Presents the project status at the T-1, T0, T3, and T4 Gates to the NNI Board that includes OBS Senior Management as members of the Board representing Sourcing, Marketing, Service Operations, Service Delivery, Network Backbone, and Engineering.
• Adapt and adjust the NNI Deployment framework to cope with changes in company strategy, and different market dynamics.
• Participate in bid qualification and definition of the bid strategy of Large, Complex or Non-standard Sales projects relating to all OBS Business Units solutions line.
• Propose or validate solutions architectures involving Network, LAN & WLAN, VoIP/IPT, CRM, Security, Mobility Technologies, WAN Optimization, etc …
• Accountable for developing the most suitable solution to meet customer requirements, in a re-usability logic.
• Develop and document the technical solution architecture High Level Design, which will be the reference for presales consultants to develop the Low Level Design Details for the solution that will be provided to the customer.
• Describe the management principles and the proposed service for managed solutions, if non-standard items.
• Define the best operational organization to rollout the solution and the service proposed (including planning) and to evaluate the impact on implementation and support processes.
• Provide commitments values and associated measurement tools and risk analysis allowing Sales channels to define SLA and the right level of penalties to commit on.
• Evaluate all the non-standard costs, planning, and associated risks, including equipment, IT developments, training to staff, labor cost for implementation, consultancy fees, etc …
• Responsible to give the sign-off on behalf of Engineering and Operations teams.
• Ensure the smooth hand over of sales projects to the customer project management teams, including the documentation of validated solutions, including the solution architecture, the operational process model, and the ordering process model.
• Capitalize on common requests by considering and producing semi generic design documentation and provide regular feedback to product development teams.
• Bring in-house knowledge of Orange Business Services Solutions to internal and external customer through presentations and expert consultancy advise.
• Recognized by customer as a source of technical knowledge on all services.
• Commercially aware and able to support account teams with commercial issues including reviewing cost inputs to business models.
• Solutions include design of Layer 2 Access (Frame-Relay, ATM, POS, DSL, GPON, Carrier Ethernet Ethernet-over-MPLS/SDH/Dark Fiber), Layer 3 Networks (IPVPN/MPLS, Internet VPN), WAN Optimization (Riverbed, Ipanema, Cisco WAAS), Application Performance (OPNET), QoS Reporting (Concord E-Health), Unified Communications (Cisco Call Manager and Ecosystem), customized NMS for specific customer requirements, etc …
• Master entity and Single Point-of-Contact handling all SLA and QoS issues for the customer, thus assuring all QoS and SLA reports for all services (IPVPN, LAN Access, Frame Relay, and ATM) would guarantee customer satisfaction.
• Manages and schedules customer network changes worldwide, including Impact Analysis and Validation, Follow-up and Tracking with the Configuration team, Reporting the result of the change with the Pre-Checks and Post-Checks, and Investigate and Resolve issues that might delay or block completing the change.
• Manages the Service Delivery starting from the reception of valid Customer Service Request up to the Ready for Service and Handover to Billing.
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I have attended PMP course at MENA Chapter, and should pass the PMP certification exam within a month
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