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abdelnoor bashour, Senior Officer- PR & Marketing

abdelnoor bashour

Senior Officer- PR & Marketing·Australian university - kuwait

Kuwait

Bachelor's degree, Business informatics engineering

Work experience

Total years of experience: 15 years, 1 months

Senior Officer- PR & Marketing

March 2016 - Present

Australian university - kuwait

Hawali, Kuwait

March 2016 - Present

1. Provides comprehensive level of assistance to ensure smooth and efficient operations.

2. Performs the administrative activities necessary to ensure smooth flow of work.

3. Responds to inquiries requiring a general understanding of work-area policies and procedures. Ensures inquiries are addressed and resolved.

4. Resolves non-routine problems in a thorough and timely manner; uses discretion and knows who to go to in order to resolve issues and complete tasks. Requires analysis and interpretation of situations, and selection of approaches based on precedent in similar situations.

5. Prioritizes and manages multiple projects simultaneously, and follow-up on issues in a timely manner.

6. Follows the University rules and regulations.

7. Assist in the development of media plans and campaigns for AU.

8. Assist in the development of external AU advertising materials (look & feel, designs, printing and promotional material.

9. Collect and update advertising and promotional content from relevant departments.

10. Create advertising milestone and media booking.

11. Participates in the development of brochures, flyers and other print collateral.

12. Develop content, design and features for the University’s digital channels.

13. Work with Student Life to create news stories for staff and students.

14. Handle videography and photography activities.

15. Updates the AU Corporate Branding documentation based on the instructions from the Assistant to the President for Institutional Relations.

16. Support the marketing activities and public relations associated with the AU graduation event.

17. Prepares relevant reports required to monitor the progress of work (monthly and status reports).

18. Undertakes special projects to meet the objectives of the department.

19. Undertake other duties as required by the Senior Manager- PR & Marketing.

Company industry:
Higher Education
Job role:
Marketing and PR

Senior Officer – Graduation – Admissions & registration department

March 2016 - September 2021

ACK

Hawali, Kuwait

March 2016 - September 2021

Job Description:

1- Liaise with Heads of School and auspicing partners with regard to confirmation of all matters associated with completion of units and eligibility for graduation at all levels from Foundation to Degree.
2- Prepare associated documentation for PUC endorsement of Diploma and Degree qualifications.

Responsibilities:

a- Provides comprehensive level of assistance to ensure smooth and efficient operations.
b- Performs the administrative activities necessary to ensure smooth flow of work.
c- Responds to inquiries requiring a general understanding of work-area policies and procedures. Ensures inquiries are addressed and resolved.
d- Resolves non-routine problems in a thorough and timely manner; uses discretion and knows who to go to in order to resolve issues and complete tasks. Requires analysis and interpretation of situations, and selection of approaches based on precedent in similar situations.
e- Follows the college rules and regulations
f- Undertakes special projects to meet the objectives of the department.
g- Provide support related to student graduation activities:


- Identification and preparation of anticipated graduate lists in liaison with Head of Department.
- Follow up any missing documentation from potential graduates.
- Assists in checking the accuracy of all files, information and documents of graduating students.
- Preparation of verification of award eligibility paperwork for confirmation by Head of Department and endorsement by Dean.
- Compile final graduate lists relating to each auspicing partner for submission through Manager - Admission and Registration Unit.
- Check that all approvals to Graduate have been received prior to submission of folder to PUC and issuance of ACK testamurs and graduate transcripts.
- Prepare folders and graduates lists for submission through Manager - Admission and Registration Unit to PUC for endorsement of ACK qualifications.
- Assists in updating graduating students with information related to their graduation, files and others.
- Prepares files and information needed by the Private Universities Council in regards to graduating students.

h- Undertake other duties as required by the Dean.

** Assisting the new students in the process of admissions.
** Assisting in all the marketing department events and booths, starting from the communication, arranging and participating in the event it self. Including explaining about the ACK programs and distributing the handouts. And also social media announcements.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Customer service Team leader

May 2013 - March 2016

Asnan Tower

Hawali, Kuwait

May 2013 - March 2016

1- Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
2- Opens customer accounts by recording account information.
3- Explaining and selling treatment plans.
4- Maintains financial accounts by processing customer adjustments.
5- Closing deals with patients in professional way and follow up.
** Starting February 2015 I was also working with the Facility and maintenance department to
support in coordinating with Cleaning, security and Valet parking company’s and also
monitoring all the building facilities and managing all its aspect to make the best use of all its
elements .

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Customer service agent

April 2012 - May 2013

Zain

Al Kuwait, Kuwait

April 2012 - May 2013

1- Solving customer issues and satisfying their needs.
2- Promoting for the packages and products.
3- Sales for the new offers.
- BMS technician

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

BMS tech

May 2011 - April 2012

Jumeirah Messilah Beach Hotel

Hawali, Kuwait

May 2011 - April 2012

1- Operation & monitoring the BMS system.
2- Daily reporting about the building handing over areas and systems.
3- Coordinating engineering team member work.
4- Monitoring HOTSOS and BMS system and daily Snagging for the Building.
5- Trained on Jumeirah Ahlan wa Sahlan program (Hospitality & self-representing
program).
I was a part of the pre-opening team, and I did cross training in departments such as

Company industry:
Hospitality & Accomodation
Job role:
Maintenance, Repair, and Technician

Education

WIU

May 2011

May 2011

Bachelor's degree, Business informatics engineering

Germany

GPA (percentage): 78%

GPA (percentage): 78%

Education
View attachment

ikhlas

January 2006

January 2006

High school or equivalent, Since

Kuwait

GPA (percentage): 88%

GPA (percentage): 88%

Skills

ADMINISTRATION
Beginner
ADMINISTRATION
Beginner
CLERICAL
Beginner
CLERICAL
Beginner
CLOSING
Beginner
CLOSING
Beginner
FINANCIAL
Beginner
FINANCIAL
Beginner
MANAGEMENT
Beginner
MANAGEMENT
Beginner
MARKETING
Expert
MARKETING
Expert
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
RECORDING
Beginner
RECORDING
Beginner
REPORTS
Expert
REPORTS
Expert
SALES
Expert
SALES
Expert
Customer Service
Expert
Customer Service
Expert
Sales direct
Expert
Sales direct
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Computer Science
Expert
Computer Science
Expert

Languages

Arabic
Expert
English
Expert

Hobbies

  • walking, swimming and reading