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abdeloiheb boulaoide, Collection Officer, costumer service

abdeloiheb boulaoide

Collection Officer, costumer service ·Al Hamad Automobiles

Qatar

Higher diploma, banque et assurance

Work experience

Total years of experience: 5 years, 1 months

Collection Officer, costumer service

April 2023 - Present

Al Hamad Automobiles

Doha, Qatar

April 2023 - Present

Monitoring the credit limit of each customer individually
• Receiving requests to open a credit facility account and ensure that documents are
completed for this purpose and submitting a preliminary study on the financial potential of
the customer and send it to the management for review & approval.
• Keeping track of assigned accounts to identify outstanding debts
• Planning course of action to recover outstanding payments
• Locating and contacting debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable

Company industry:
Automotive Dealership & Distributor
Job role:
Accounting and Auditing

Insurance Coordinator

January 2022 - Present

ART DENTAL POLYCLINIC

Doha, Qatar

January 2022 - Present

Meets and greets visitors in a courteous and efficient manner as they arrive in the reception area.
Follow guidelines set by the department in handling with patient
Answering the queries of the visitors with accurate information
Inform the competent medical department and coordinate with the nurses in urgent cases
Verifying the patient’s health insurance benefits.(QLM, ALKOOT, ….)
Explaining insurance benefits to patients.
Submit claims forms through insurance website. Monitor reports to ensure payment from clients and insurance companies.

Company industry:
Other Healthcare Services
Job role:
Accounting and Auditing

Accountant

October 2014 - December 2014

Kasba hotel

Kairouan, Tunisia

October 2014 - December 2014

Prepare & Maintain all the accounting entries and ensure that it is posted to the proper accounts.Handling all documentations includes Quotation, Delivery Notes, Purchase Orders, Sales, Purchase, Receipts Payments, and other related documentations
Periodically Updating ageing reports of debtors, creditors & Outstanding for coordinating collection & Payments
Reconciliation of Banks, Associated Companies & Related Parties, Customers and Supplies Accounts
Liaison with all levels of management, departments, internal and external auditors, banks, regulatory agencies, suppliers and customers
Performs other duties as assigned by seniors & Management

Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

costumer service

February 2011 - April 2011

Teaching mutual insurance

Kairouan, Tunisia

February 2011 - April 2011

Selling marketing of company products
Customer care services
Assessing background information on the client
Studying insurance proposals and calculating risk
Call center

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

costumer service

February 2011 - March 2011

arabe Tunisie banque

Kairouan, Tunisia

February 2011 - March 2011

Trained in LCs & LGs Department on:
Books Data Entry.
Print Clients Financial Statements

Company industry:
Banking
Job role:
Customer Service and Call Center

Human Resources HR Representative (HR Representative)

August 2010 - September 2010

The regional transport company

Kairouan, Tunisia

August 2010 - September 2010

Social and Medical insurance funds.
Completing termination compensation and benefits.
Completion of the resignation for those wishing to resign from work.
Completing a termination of employment for staff which will be separation of different forms.
Preparation of leave without pay and the expense of value and discounting of the value of employee.
Follow up on issues relating to health insurance for employees and their families, as well as employees insured with BUPA Medical Insurance.
Work on health insurance cards to employees and follow-up and delivered to the employee and restore in case of resignation or request for cancellation.
follow up of insurance claims, broadcast and follow-up according to the conditions and exceptions under an insurance policy with the company.
Use Oracle application.
Data entry

Company industry:
Motor Vehicle Passenger Transport
Job role:
Human Resources and Recruitment

Education

institue supérieure informatique et gestion de Kairouan

July 2011

July 2011

Higher diploma, banque et assurance

Tunisia

GPA (point): 11.73 out of 20

GPA (point): 11.73 out of 20

Secondary Institute OKBA IBN NAFAA

August 2007

August 2007

High school or equivalent, Math

Tunisia

GPA (point): 11 out of 20

GPA (point): 11 out of 20

Skills

Banking
Expert
Banking
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Data Entry
Expert
Data Entry
Expert
Secretarial
Expert
Secretarial
Expert
Insurance
Expert
Insurance
Expert
driving license
Expert
driving license
Expert
accounting system
Intermediate
accounting system
Intermediate
Photographer
Expert
Photographer
Expert
الحاسوب
Expert
الحاسوب
Expert
Banking
Expert
Banking
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Data Entry
Expert
Data Entry
Expert
Secretarial
Expert
Secretarial
Expert
Insurance
Expert
Insurance
Expert

Languages

Arabic

Native Speaker

English

Intermediate

French

Expert