IT Support Technician
Kuwait National Guard
Total years of experience :13 years, 6 Months
•Respond to all basic and intermediate ICT help desk requests.
•Monitor and work on maintaining the LAN or WAN infrastructure.
•Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
•Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
•Install and configure appropriate software and functions according to specifications.
•Develop and maintain local networks in ways that optimize performance.
•Ensure security and privacy of networks and computer systems.
•Provide orientation and guidance to users on how to operate new software and computer equipment.
•Organize and schedule upgrades and maintenance without deterring others from completing their work.
•Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
•Maintain records/logs of repairs and fixes and maintenance schedule.
•Identify computer or network equipment shortages and place orders.
• Designing and developing the HR software.
• Managing the company e-email database.
• Installing and configuring hardware and software components to ensure usability.
• Manage network servers and technology tools.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models.
• Designing and developing web applications for clients.
• Assisting in development and maintenance of in-house and out-bound web applications.
• Designing applications for mobile and tablet computers.
• Building databases and information caches.
• Writing code and routing traffic.
• Managing e-commerce systems and search engine optimization rubrics.
• Analyze, design and test the system.
• Troubleshoot, debug and upgrade the existing systems.
• Documentation and maintain the software functionality.
• Developed new layouts and install plug-ins to meet customer needs
• Added various discounts and promotions for customers during check-out.
• Integrated various payment gateways (Knet/Visa Card).
• Manage the server, install SSL and firewall.
• Manage products, customers, and orders.
• Develop a system for the home nursing appointments using PHP.
• Assisting in the development of web pages.
• Reviewing and integrated interactive features into existing web applications.
• Designing templates and database systems.
• Testing and deployed web applications.
• Working with graphic designers in creating animations.
• Handling website registration for various search engines.
• Designed and implemented the user interfaces (UI).
• Specified and performed Feature Deliverables Test plans.
• Successfully launched online customize products based on user requirements.
• Developed scalable, secure, and extensible APIs that power engaging customer-facing experiences.
• Developed software system testing test cases and validation procedures.
• Bugs fixing and solve production issues in a timely manner.
• Manage the server, install SSL and firewall.
• Get the requirements from the professor.
• A temporary project to develop a dynamic website for a professor.
• Analyzing, repairing and safeguarding PCs.
• Work autonomously diagnosing both general computer issues and connection problems.
• Worked directly with customers to trouble-shoot and diagnose technology complications.
• Created wired and wireless networks with up to 100 networked devices.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and upgrading anti-virus software to ensure security at the user.