Sarah Hamzawi

-Consistently implement the Onboarding & Transitions strategy across the GCC.
- Engage with the business leadership to ensure business involvement and participation in the
induction and onboarding activities
- Identify and resolve operational issues and support process improvements
- Manage service delivery metrics and/or third-party supplier performance in relation to the
assigned processes
- Monitor consistency in communication and onboarding materials across the region

- Execute all payroll related tasks timely and in order
- Induction Facilitator for all new joiners (handling all On-boarding activities)
- Develop and update HR Policies in line with Kuwait Labor Law (advising staff through HR sessions)
- Deliver all necessary updates into the local Employee Portal and Employee Handbook
- Produce HR reports compiling data from various systems, ensuring accuracy and timely delivery
- Provide and update Regulatory reports - Audit, PUC
- Serve as an escalation point for personnel handing complaints and employees administration

- Administer, monitor, and track all activities related to Recruitment & Selection, Training & Development, Performance Appraisals and Compensation
- Regularly update databases on Citi HR Systems, maintaining staff personal files
- Prepare all HR related financial transactions and send for processing (supervising Payroll)
- Track Staff leave records (ensure compliance with the 2 week mandatory leave policy)
- Prepare all Social Security monthly records (ensure all Kuwaiti staff are timely registered in PIFSS and MGRP)
- Coordinate with Insurance Service Provider (ensuring timely submission and processing of medical claims)
- Provide all required internal and external Compliance and Audit reports
- Develop HR policies and procedures (in compliance with Local laws and Corporate regulations)
- Coordinate HR Metrics with Regional HR Departments
- Govern different staff committees and initiatives
- Provide general support to HR Head with specific tasks and projects

- Provide all recruitment administration support (and handling screening tests)
- Manage the new joiner process (Offer letter through to Probation Completion)
- Maintain accurate records on internal HR system and office filing system
- Liaise HR data with payroll
- Provide HR all necessary HR paperwork and certificates to staff
- Responsible for Training Rotation Program & Summer Internship administration
- Sort and handle incoming mail and ensure necessary action is taken
- Carry out other ad hoc duties in support to the HR department

- Identify potential areas for restructuring existing products and developing new financial products
- Develop Annual Marketing Plan with budget; identifying the best promotion channels, and defining ROI for all campaigns
- Oversee development of all marketing communications (internal&external) to meet product objectives
o Edit all written scripts of Ads and coordinate preparation of promotional materials between Product Heads, Advertising agencies and other vendors
o Work with the design team (advertising agencies) to review promotion materials design to ensure marketability of the product
- Prepare sales kits to train Sales and Customer Service teams optimizing sale, and customer satisfaction
- Prepared Post-Campaign and Competitive analysis relative to executed marketing activities

- Prepare ‘Product knowledge’ presentations (Business strategy and proposed product timeline)
- Prepare comparative researches studies
- Plan marketing activities and campaigns and Set-up promotion schedules
- Prepare proposal memos and creative briefs for Banking products and services
- Copy-write texts for flyers, posters, print Ads, and website scripts
- Coordinate with Advertising agencies on concerned promotion tasks
- Handle promotional materials in events held by the bank
- Monitor Daily sales reports and prepare incentive programs to boost sales