Technical Support
metco
Total years of experience :3 years, 2 Months
Providing first-line technical support to users via
phone, email, or in-person.
Assisting users with software, hardware, and
network-related issues.
Troubleshooting technical problems and
escalating complex issues to senior team
members when necessary.
Logging and documenting support tickets and
resolutions.
Installing, configuring, and updating software and
hardware.
Assisting in maintaining IT inventory and
documentation.
Collaborating with other IT teams to resolve
technical issues efficiently.
Maintain maximum system up time for maximum
end-user productivity.
Diagnose problems with hardware (PC desktop or
server).
Assist the Senior Support Engineer in developing
training materials and procedures, and/or train
users in the proper use of hardware and software.
Repair or upgrade any printer or PC.
Perform pro-active maintenance on all branch
computing equipments.
Enter commands and observe system functioning
to verify correct operations and detect errors.
Assisting with troubleshooting hardware and software issues. Providing technical support to end-users regarding IT-related problems. Setting up and configuring computer systems and peripherals. Installing and updating software applications. Maintaining documentation of technical issues and resolutions. Assisting in network and system administration tasks. Collaborating with senior team members to resolve complex issues.