IT Manager
Al Quds For Plastic
مجموع سنوات الخبرة :3 years, 11 أشهر
Key Responsibilities:
Lead IT infrastructure improvements: Analyze industry best practices, design modifications, and ensure optimal performance of hardware, software, and storage systems. Optimize server and network resources: Implement resource optimization strategies and establish robust backup procedures for all data storage. Manage secure and reliable network operations: Oversee network infrastructure installation, configuration, and troubleshooting. Proactively monitor device health and implement security protocols, including firewall management and user permission control. Deliver seamless user experience: Configure and manage user accounts (Active Directory, email), ensure secure access, and provide efficient user support through a well-structured helpdesk system with KPIs. Champion data security: Implement comprehensive data backup solutions for Google Workspace, local shares, and devices. Drive business process efficiency: Manage ERP system implementation projects to meet evolving company needs. Coordinate with consultants to analyze and prioritize ERP E-tickets. Ensure project success: Maintain formal documentation and evidence for plans, changes, and inspections throughout the project lifecycle. Leverage cloud technologies: Manage web hosting on GCP, including VM instance creation, user access control, and storage optimization. Foster collaborative environment: Lead site upgrades and design initiatives, ensuring adherence to quality standards. Stay ahead of the curve: Track industry trends, promote innovation, and collaborate with cross-functional teams (developers, SEO, sales, marketing) to achieve optimal usability and performance.
Key Responsibilities: Maintain a robust IT infrastructure: Install, configure, and upgrade operating systems and software programs to ensure optimal performance. Integrate new hardware and software components seamlessly. Troubleshoot network issues: Diagnose and resolve network connectivity problems across local (LAN) and wide area networks (WAN). Provide ongoing support for day-to-day network operations. Manage communication and security: Install and configure email solutions (Outlook, cPanel, GoDaddy) to facilitate secure and efficient communication. Enhance security measures: Install, configure, and maintain CCTV systems to bolster security and situational awareness. Optimize employee workflows: Install, configure, and maintain time attendance fingerprint devices to streamline time management processes. Provide exceptional user support: Diagnose and resolve technical problems encountered by users during their daily work routines, ensuring a smooth and productive work environment.
Internship and Training:
Summary: I underwent comprehensive IT system administration training at EZZ Steel, a leading industrial company. This hands-on experience honed my technical skills and troubleshooting expertise, allowing me to support a fast-paced IT environment. I actively participated in user support, network infrastructure maintenance, and various IT operations, gaining valuable insights into real-world IT practices. Key Learnings:
Practical IT Experience:
Gained practical experience in user support, network maintenance, and contributing to diverse IT operations.
Technical Skill Development:
Sharpened technical skills and troubleshooting expertise to effectively resolve user issues and maintain system uptime.
Enhanced Problem-Solving:
Developed strong problem-solving and analytical skills through practical application in a dynamic IT environment.
Effective Communication & Collaboration:
Strengthened communication and collaboration abilities by working with the IT team at EZZ Steel.
Staying Current:
Gained exposure to emerging IT trends and technologies, ensuring continuous learning and professional development. Impact on My Career: This training program at EZZ Steel has been instrumental in solidifying my passion for a career in IT system administration. The combination of theoretical knowledge and practical experience equipped me with the necessary skills and confidence to excel in this field.
IBM Internship to learn how to use IBM Worklight Foundation V6.2 to create, manage, and deploy mobile applications to Android and iOS mobile environments.
• Use Worklight Foundation V6.2 to develop client-side applications.
• Develop server-side integration and security components,
• Test and deploy Worklight Foundation V6.2 projects.
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