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Abdelrahman Ghazal, Senior Operations Manager

Abdelrahman Ghazal

Senior Operations Manager·oneshot

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 4 years, 10 months

Senior Operations Manager

September 2023 - April 2026

oneshot

Riyadh, Saudi Arabia •Hybrid

September 2023 - April 2026

• Led end-to-end operational, commercial, and supply chain execution for a fast-scaling FMCG health brand across
GCC markets, supporting the business from pre-launch through regional expansion.
• Owned operational governance across procurement, supplier management, logistics, inventory, warehousing, and
commercial execution
• Coordinated 20+ vendors, manufacturers, logistics providers, and external partners to ensure seamless end-to-
end supply continuity
• Implemented and optimized Odoo ERP, enabling real-time visibility across inventory, invoicing, sales performance,
and financial tracking
• Built KPI dashboards and reporting frameworks used by leadership for performance tracking and decision-making
• Supported pricing strategy, promotions planning, and channel performance optimization across B2B and B2C
channels
• Led process improvement initiatives that increased operational efficiency and reduced execution friction across
supply chain workflows
• Managed cross-functional alignment between marketing, operations, and external partners to improve customer
experience and delivery performance
• Contributed to strategic planning, scaling decisions, and business expansion initiatives in a high-growth
environment
Company industry:
FMCG
Job role:
Management

Service Sales Engineer

January 2023 - August 2023

Al Arabia – Jumaa Al Majid Group

Dubai, United Arab Emirates

January 2023 - August 2023

•• Managed commercial accounts and service delivery operations across UAE, supporting revenue generation and
client relationship management within an industrial services environment.
• Managed B2B client relationships, service proposals, and end-to-end execution coordination across multiple
accounts
• Generated over AED 300, 000 in service revenue, including securing a major AED 240, 000 project
• Coordinated internal technical, operational, and service teams to ensure timely delivery and issue resolution
• Translated client requirements into structured commercial and operational solutions
• Supported business development through lead follow-up, proposal preparation, and account management
activities
• Improved response efficiency and service coordination through structured follow-up processes
Company industry:
Mechanical Engineering
Job role:
Sales

Catalog Executive (Food Delivery)

May 2021 - October 2022

noon

Dubai, United Arab Emirates •Hybrid

May 2021 - October 2022

• Managed enterprise marketplace operations and catalog performance for major food brands including
McDonald’s and Dunkin’, ensuring operational excellence across digital ordering platforms.
• Managed catalog operations and digital storefront performance for enterprise restaurant accounts
• Coordinated across engineering, product, operations, and commercial teams to resolve system and UX issues
• Partnered with software engineers on UI/UX and internal tooling improvements, improving operational efficiency
by 60%
• Led issue resolution workflows between vendors and internal teams to ensure service continuity
• Supported promotional campaigns, pricing updates, and catalog optimization across multiple accounts
• Monitored operational KPIs and ensured accuracy of menu data, pricing, and availability across platforms
• Acted as key liaison between partners and internal stakeholders to improve platform performance and user
experience
Company industry:
Internet & E-commerce
Job role:
Support Services

Education

American University of Beirut (AUB)

December 2020

December 2020

Bachelor's degree, Mechanical Engineering

Lebanon

Skills

Communication Skills
Expert
Communication Skills
Expert
Sales
Expert
Sales
Expert
Data Visualization
Expert
Data Visualization
Expert
Analysis
Expert
Analysis
Expert
Research
Expert
Research
Expert
BRANDING
Intermediate
BRANDING
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CONSUMER BEHAVIOUR
Intermediate
COST BENEFIT ANALYSIS
Intermediate
COST BENEFIT ANALYSIS
Intermediate
FINANCIAL MODELING
Intermediate
FINANCIAL MODELING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate
RETURN ON INVESTMENT
Intermediate
RETURN ON INVESTMENT
Intermediate
STRATEGIC DECISION MAKING
Intermediate
STRATEGIC DECISION MAKING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
E COMMERCE
Intermediate
E COMMERCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKET ANALYSIS
Intermediate
MARKET ANALYSIS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
SUPPLY CHAIN OPTIMIZATION
Intermediate
SUPPLY CHAIN OPTIMIZATION
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTRACT DRAFTING
Intermediate
CONTRACT DRAFTING
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENTERPRISE SALES
Intermediate
ENTERPRISE SALES
Intermediate
PRODUCT DESIGN
Intermediate
PRODUCT DESIGN
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
AUTOSCALING
Intermediate
AUTOSCALING
Intermediate
BUSINESS TO CONSUMER
Intermediate
BUSINESS TO CONSUMER
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
BUSINESS EXPANSION
Intermediate
BUSINESS EXPANSION
Intermediate
BUSINESS TRANSFORMATION
Intermediate
BUSINESS TRANSFORMATION
Intermediate
COMPUTER DATA STORAGE
Intermediate
COMPUTER DATA STORAGE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
FAST MOVING CONSUMER GOODS
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
SCALABILITY
Intermediate
SCALABILITY
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Native Speaker
Arabic
Native Speaker

Training and Certifications

Certifications
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis
Business Intelligence & Data
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis (BIDA)

Hobbies

  • Jogging