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Abdelrahman Ghazal, Senior Operations Manager

Abdelrahman Ghazal

Senior Operations Manager·oneshot

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 4 years, 10 months

Senior Operations Manager

September 2023 - April 2026

oneshot

Riyadh, Saudi Arabia •Hybrid

September 2023 - April 2026

• Led end-to-end operational, commercial, and supply chain execution for a fast-scaling FMCG health brand across
GCC markets, supporting the business from pre-launch through regional expansion.
• Owned operational governance across procurement, supplier management, logistics, inventory, warehousing, and
commercial execution
• Coordinated 20+ vendors, manufacturers, logistics providers, and external partners to ensure seamless end-to-
end supply continuity
• Implemented and optimized Odoo ERP, enabling real-time visibility across inventory, invoicing, sales performance,
and financial tracking
• Built KPI dashboards and reporting frameworks used by leadership for performance tracking and decision-making
• Supported pricing strategy, promotions planning, and channel performance optimization across B2B and B2C
channels
• Led process improvement initiatives that increased operational efficiency and reduced execution friction across
supply chain workflows
• Managed cross-functional alignment between marketing, operations, and external partners to improve customer
experience and delivery performance
• Contributed to strategic planning, scaling decisions, and business expansion initiatives in a high-growth
environment
Company industry:
FMCG
Job role:
Management

Service Sales Engineer

January 2023 - August 2023

Al Arabia – Jumaa Al Majid Group

Dubai, United Arab Emirates

January 2023 - August 2023

•• Managed commercial accounts and service delivery operations across UAE, supporting revenue generation and
client relationship management within an industrial services environment.
• Managed B2B client relationships, service proposals, and end-to-end execution coordination across multiple
accounts
• Generated over AED 300, 000 in service revenue, including securing a major AED 240, 000 project
• Coordinated internal technical, operational, and service teams to ensure timely delivery and issue resolution
• Translated client requirements into structured commercial and operational solutions
• Supported business development through lead follow-up, proposal preparation, and account management
activities
• Improved response efficiency and service coordination through structured follow-up processes
Company industry:
Mechanical Engineering
Job role:
Sales

Catalog Executive (Food Delivery)

May 2021 - October 2022

noon

Dubai, United Arab Emirates •Hybrid

May 2021 - October 2022

• Managed enterprise marketplace operations and catalog performance for major food brands including
McDonald’s and Dunkin’, ensuring operational excellence across digital ordering platforms.
• Managed catalog operations and digital storefront performance for enterprise restaurant accounts
• Coordinated across engineering, product, operations, and commercial teams to resolve system and UX issues
• Partnered with software engineers on UI/UX and internal tooling improvements, improving operational efficiency
by 60%
• Led issue resolution workflows between vendors and internal teams to ensure service continuity
• Supported promotional campaigns, pricing updates, and catalog optimization across multiple accounts
• Monitored operational KPIs and ensured accuracy of menu data, pricing, and availability across platforms
• Acted as key liaison between partners and internal stakeholders to improve platform performance and user
experience
Company industry:
Internet & E-commerce
Job role:
Support Services

Education

American University of Beirut (AUB)

December 2020

December 2020

Bachelor's degree, Mechanical Engineering

Lebanon

Skills

Communication Skills

Expert

Sales

Expert

Data Visualization

Expert

Analysis

Expert

Research

Expert

BRANDING

Intermediate

CONSUMER BEHAVIOUR

Intermediate

COST BENEFIT ANALYSIS

Intermediate

FINANCIAL MODELING

Intermediate

MANAGEMENT

Intermediate

MARKETING

Intermediate

OPERATIONS

Intermediate

PRICING STRATEGIES

Intermediate

RETURN ON INVESTMENT

Intermediate

STRATEGIC DECISION MAKING

Intermediate

COLLABORATION

Intermediate

CORPORATE STRATEGY

Intermediate

DATA DRIVEN DECISION MAKING

Intermediate

E COMMERCE

Intermediate

LEADERSHIP

Intermediate

MARKET ANALYSIS

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

PROJECT MANAGEMENT

Intermediate

SUPPLY CHAIN OPTIMIZATION

Intermediate

BUSINESS OPERATIONS

Intermediate

ANALYTICS

Intermediate

BUSINESS TO BUSINESS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONTRACT DRAFTING

Intermediate

ENGINEERING ANALYSIS

Intermediate

ENTERPRISE SALES

Intermediate

PRODUCT DESIGN

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

REVENUE GROWTH

Intermediate

STRATEGIC THINKING

Intermediate

VENDOR MANAGEMENT

Intermediate

AUTOSCALING

Intermediate

BUSINESS TO CONSUMER

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

LINKEDIN

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

ANALYTICAL THINKING

Intermediate

BUSINESS EXPANSION

Intermediate

BUSINESS TRANSFORMATION

Intermediate

COMPUTER DATA STORAGE

Intermediate

DATA ANALYSIS

Intermediate

OPERATIONAL PERFORMANCE MANAGEMENT

Intermediate

PROBLEM SOLVING

Intermediate

AGILE PROJECT MANAGEMENT

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

DECISION MAKING

Intermediate

FAST MOVING CONSUMER GOODS

Intermediate

LOGISTICS

Intermediate

SCALABILITY

Intermediate

Social profiles

Languages

English

Native Speaker

Arabic

Native Speaker

Training and Certifications

Certifications
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis
Business Intelligence & Data
Business Intelligence & Data Analysis (BIDA)
Business Intelligence & Data Analysis (BIDA)

Hobbies and interests

Jogging