Abdelrahman Teleb

IT Specialist at ASTAD project Management

• Qatar
• My current job since April 2017

Senior IT Technical support Engineer at Qatar Museums

• Qatar - Doha
• January 2011 to June 2016

QM is the managing body of all museums in the State Of Qatar, including Museum of Islamic Art (MIA), Arab Museum of Modern Arts (Mathaf), National Museum of Qatar (NMoQ), Qatar Olympic and Sports Museum (QOSM), Orientalist Museum, QM Gallery at Katara, ALRIWAQ DOHA Exhibition Space and the Al Zubarah World Heritage Site Visitor Centre
 monitor and maintain the computer systems and networks of QM’s different sites, as assigned
 installing and configuring computer hardware operating systems and applications;
 monitoring and maintaining computer systems and networks;
 talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
 troubleshooting system and network problems and diagnosing and solving hardware or software faults;
 replacing parts as required;
 providing support, including procedural documentation and relevant reports;
 following diagrams and written instructions to repair a fault or set up a system;
 supporting the roll-out of new applications;
 setting up new users' accounts and profiles and dealing with password issues;
 responding within agreed time limits to call-outs;
 working continuously on a task until completion (or referral to third parties, if appropriate);
 prioritizing and managing many open cases at one time;
 rapidly establishing a good working relationship with “users” and other professionals, e.g., software developers;
 testing and evaluating new technology and
 conducting electrical safety checks on computer equipmen

Technical Support Engineer at MSCC

• Egypt - Cairo
• November 2010 to December 2011

The leading smart processing service provider in Central and Eastern Europe, the Middle East and Africa.

I was a 24/7 IT Technical Support Engineer, my role was:

1- Provide 1st line support on monitoring and maintaining physical environment.
2- Provide 1st line support on monitoring and maintaining network connections.
3- Provide 1st line support to users with respond to application problems
4- Provide onsite technical support service to end user.
5- Performing daily backup process.
6- Deploying the latest patches to all PCs.

Help Desk, User Support, Network Assistant at Hamad Medical Corporation (HMC)

• Qatar - Doha
• July 2006 to September 2006

The largest Medical Entity in the state of Qatar with over 4500 beds, 5 main buildings and 23 satellite healthcare centers and has 15, 000 employees.
I attended an internship in the Health Information Systems Dept., responsible for IT help desk support and hardware installations.

User Support, Help Desk at Commercial International Brokerage Company (CIBC)

• Egypt - Cairo
• July 2003 to September 2003

A brokerage daughter company of the Commercial International Bank (CIB), Cairo, Egypt
I attended an internship in the IT Dept, responsible for IT helpdesk support. I also worked on database maintenance, backup and security, and participated in the expansion project of their IT infrastructure.