Head of Sales & operations
Abu Issa Holding
Total years of experience :19 years, 7 Months
Store opening/ feasibility and market study.
Create checklist of all lease agreements/ legal documents such as CR, Civil Defence, TL, and rent fees payment schedule.
Negotiate commercial terms in the lease/consignments contracts and renewal.
Coordinate with the facility department to ensure adherence to mall regulations.
Developing and expanding international operations (31 locations in 6 countries)
Create a sales forecast, annual budget, and monitor P & L statement.
Monitoring and analysis of Retail operations performance indicators (ATV, UPT conversion rate, Like for like and sales turnover)
Responsible for developing the clientele, CRM.
Recruiting, coaching, and creating incentive schemes for sales team including annual review of KPI and PA.
Stock Management and Inventory.
Ensure that Salesforce schedules effectively meet service requirements based on the flow of sales activities on the floor;
• Set specific and achievable individual targets for team members and monitor sales progress;
• Accountable for the delivery of various reporting tools, analyze findings and recommend improvements (sell thru, brand and product analysis, footfall…)
• Maintain inventory control, order stock and oversee delivery;
• Ensure proper display and visual merchandising standards at all times;
• Oversee and check the operation’s checklist on daily basis to ensure maintenance and floor standard is met at all times;
• Supervise the cleaners and assure the timely and accurate completion of tasks as per checklist and agreed standards;
• Handle POS transactions from returns, refunds, discounts… and investigate daily discrepancies and employee purchases;
• Ensure that ABC and tenants’ employees abide by set policies, procedures and ABC standards particularly in terms of grooming and presentation;
• Cater to all tenants’ requests to ensure their satisfaction according to ABC standards;
• Work closely with the Marketing Team in coordinating events and other initiatives on the operational level;
• Ensure the implementation of audit processes and policies.
• Actively seeks inputs from customers and efficiently address complaints to reinforce service standards and ensure smooth running of activities;
• Maintain focus on driving sales, setting work pace and delivering on floor goals.
• Assist in the recruitment of a strong team that demonstrates consistent sales focus and sales oriented behaviors;
• Provide consistent team coaching to ensure continuous improvements, recognize and reward effective skills and behaviors;
• Identify training needs for team to ensure relevant/value added training needs are delivered with support of the Training department;
• Cross train the team to ensure agility and cross functional capabilities;.
intial setup of stores
hiring and managing staff on ongoing basis
inventory management
monitoring and reporting to higher management
relationship management
setting procedures and policies
marketing
assist costomers and prospects with merchandise selection and purchase
maximise sales by developing effective client database
prepare the weekly staff schedule
check daily figures
prepare morning briefing product knoledge
developing proffesional relationships
observe store procedures
provide customer service
recount, order and recieve new and missing items
prepare the weekly staff schedule
check and follow up the stock level
prepare the selling forcast
check the section coordination
- Main responsibilities in the whole sales department:
Prospect new clients,
Follow-up clients.
Prepare my own schedule
Prepare the selling forecast
organizing stock
preparing weekly staff schedule
preparing daily stock reposition for shops
receiving new items, counting, labeling, organizing
inventory
sending daily reports on achieving tasks