Office Administrator
Rawabi specialized contracting
Total years of experience :8 years, 4 Months
Monitoring CAFM Management system as per project Requirements
Diversified work sheet of CAFM then classified into the Assigning calls, completed calls & on hold calls Prepared CAFM tracker for quotation and client PO for invoicing
Monitoring and handling PPM & AMC works as per project Requirements
Invoicing PPM & AMC, those PO received from client
Handling Additional work & Reactive work as per daily basis
Processing Invoicing for Reactive works
Leading & Monitoring a Helf Desk officers Team as per project plans
Diversified Helf Desk team for achieving project goals
Developing, coaching, training, reviewing and documenting employee performance to maintain
productivity levels and increase department effectiveness.
Interacting with individuals at multiple levels and departments of the organization to ensure effective
ongoing support.
Maintaining a client/customer-centric focus while leading efficiently
Proactively identifying opportunities to develop and improve the staff for advancement by serving as a
mentor and identifying opportunities for continual improvement and development.
Establish and maintain exceptional service levels through monitoring and coaching contact center staff.
Monitors and manages call volume to ensure service level standards are maintained.
Promoting teamwork within the department and between departments.
Working on special projects as assigned by the department manager.
Performs other duties as assigned.
Designing, Monitoring & Managing Quotation, PR & PO tracker as per CAFM KPI daily work schedules Preparing Quotation then send it to