Abdul Edathadathil

- Responsible for all Calls, Emails and Faxes for Corrective Maintenance, Emergency Break downs, Various Queries and to take proper action in coordination with Various Departments and Service Engineers
- Coordination with all the Customer’s Biomedical Dept to Serve our Services
- Create External Purchase Requisition upon the request from Service Engineers/Supervisors
- Perform mathematical calculations proficiently
- Interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs
- Proper handling of Petty Cash and Bills Payments for the staffs
- Invoicing for the Minor Work job for all the customers
- Maintaining the Assets in Location Wise with Proper Filing System
- Monitor the New Installations and bring those Assets to Maximo ( IBM Application System for the Engineering/Service Dept)
- Coordinate with Sales or Project and Service Supervisor for the Pre-Installation Requirements
- Monitoring Work Shop Repairs and Follow up of Pending Repairs with Engineers and Supervisors
- The service Coordinator acts on behalf of the Service Manager in collaboration with the Service Supervisors.
- Good Knowledge about the Machine’s Models and Part of the Units
Basic Knowledge about the Electronic and Electrical Equipments
- Generate Preventive Maintenance work orders for Abu Dhabi and Western Medical Regions & Monitor the Work orders are done on time
- Follow up to finish the Pending Work order for the End of each Months
- Controlling the Handing over process after Warranty or Contract
- Update the status of Contract and Lpo in the System
- Collecting All the Documents as a back up for any Future Query, (LPO, GDE Offer, DN and Invoice Installation Reports and Service Reports)

Gulf Drug LLC. - Total 7 Years (One of the leading Health Care Provider in UAE)
Service Coordinator: Jan 2010 - till
- Responsible for all Calls, Emails and Faxes for Corrective Maintenance, Emergency Break downs, Various Queries and to take proper action in coordination with Various departments and Service Engineers
- JOB DESCRIPTION

Coordination with all the Customer's Biomedical Dept to Serve our Services
- Create External Purchase Requisition upon the request from Service Engineers/Supervisors
- Perform mathematical calculations proficiently
- Proper handling of Petty Cash and Bills Payments for the staffs
- Invoicing for the Minor Work job for all the customers
- Maintaining the Assets in Location Wise with Proper Filing System
- Monitor the New Installations and bring those Assets to Maximo ( IBM Application System for the Engineering/Service Dept)
- Monitoring Work Shop Repairs and Follow up of Pending Repairs with Engineers and Supervisors
- The service Coordinator acts on behalf of the Service Manager
- Good Knowledge about the Machine's Models and Part of the Units especially Steris (CSSD) and Fresenius Medical Care (Dialysis)
Basic Knowledge about the Electronic and Electrical Equipments
- Collecting All the Documents as a back up for any Future Query, (LPO, GDE Offer, DN and Invoice Installation Reports and Service Reports)

Admin ( May, 12, 2007 - Dec, 31, 2010)
- Monitors and control all sales order and keeping an updated track of all purchase order from customers.
- Submit Cycle count report on every month of various Vendors
- Dealing with petty cash & take care of all store expenses.
- Take care of all exports sending by courier, by airfreight or by road
- Plan and manage proper arrangement for daily supply of goods

Customer Service in Reliance Web World Kerala India (Nov 2005 - Mar.2007)
JOB DESCRIPTION


- Provide excellent customer services.
- Pricing and replenishing all the Electrical and Electronics Equipments
- Monitoring and ordering items to the main office.
- Conduct demonstration and answer all inquiries.
Proper handling over cash floats and sales of the day.