IT Support Engineer
Infobhan Systems
Total years of experience :6 years, 3 Months
Role Description:
• Act as s single point of contact at IT for users, various divisions of IT and management.
• Provide Level 1 & L2 support in IT and play the primary role of Incident and change management.
• Administration of Windows servers, working with the Service Desk operation and ITIL Service Desk System.
• Completing all servers housekeeping, monitoring, performance fine tuning and other daily relevant IT department data centre operations and calls or tasks from incident, problem, change and release management functions of ITIL.
• Maintain self, tools and workplace in neat clean, organized and healthy and mission critical ready for daily operations.
• Providing Support for Networks & Computers. Technical Service and support for almost Computer Network Accessories and Computer Peripherals
• Managing W2K3 AD, Domain Controller, DHCP.
• Administer and maintain end user accounts, permissions, and access rights.
• Patch/update and document systems in accordance with corporate requirements.
• Administering and Managing Print /File Servers
• Coordinate the setup and troubleshooting of off-site user accounts and permissions.
• Managing and administering Symantec Endpoint Protection Manager Server.
• Monitoring Server Services and Hardware heath using monitoring tools like BigSister System and Network Monitoring Tool