Information Technology Manager
Jones the Grocer
Total years of experience :20 years, 10 Months
Primary day-to-day and development responsibility - both centrally and in local markets, across IT, and IT team of 8 staff, encompassing: Business strategy/development, Management reporting, decision support on New Projects, Budgeting, New projects deal analysis and negotiations along with corporate IT Teams.
Achievements
• Developed and implemented strategic direction to the department, which consist of 8 members team on daily IT operations.
• Corporate development support; directly with regions leading vendors, with cost effective implementation on ERP HO level
and GCC level, Cloud movement of complete DC, modified SLAs at all level of the department, head office restructuring and
GCC back-office centralization program.
• Supervised retail IT operations with efficient and cost effective way.
• Consolidation of warehouses and local DCs, successfully implemented the complete IT Support system which gives the
support to sales force team to achieve greater results.
Planned, developed and implemented the complete DC from the scratch, which support as backbone for complete IT support system.
• Developed an IT road map of bringing the company on a common platform; Implementation of a new ERP, BI Analytics and CRM solution across the region.
• Provided report automation/consolidation capabilities for Operations, Buying, Merchandizing & Planning and Finance, predictive analysis, mark down management and auto replenishment tools.
• Mind behind the IT network structuring locally and remote site.
• Mind Behind the implementation of Microsoft Business Central (ERP) for the entire organization.
• Complete knowledge on Cloud concept, worked on cloud DC, cloud application hosting concepts.
• Prepared and implemented the complete policy documents for the department.
• Obtained resources and materials for projects by negotiating with project stakeholders.
• Successfully Planned supervised and directed the O365 implementation project.
• Enabled and supervised multiple productive IT tools in the environment, which can accumulate and capitalize on productivity.
• Developed and implemented strategic direction to the department, which consist of 16 members team on daily IT operations level locally and centrally (GCC).
• Corporate development support; directly with regions leading vendors, with cost effective implementation on ERP HO level and GCC level, Cloud movement of complete DC, modified SLA’s at all level of the department, head office restructuring and GCC back office centralization program.
• Consolidation of 5 warehouses and local DCs, successfully implemented the complete IT Support system which gives the support to sales force team to achieve greater results.
• Renegotiated commercial and payment terms with existing vendors and implemented major changes at agreement levels, which supports organization cash flow system.
• Planned, developed and implemented the complete DC from the scratch, which support as backbone for complete IT support system.
• Developed an IT road map of bringing the company on a common platform; Implementation of a new ERP, IBM Cognos and CRM solution across the region. Provided report automation/consolidation capabilities for Operations, Buying, Merchandizing & Planning and Finance, predictive analysis, mark down management and auto replenishment tools.
• Mind behind the IT network structuring locally and remote site.
• Developed and uphold effective internal controls for all key functions, initiated a new Delegation of Authority matrix across all countries.
• Played a key roll on strategic thinking at IT level, which internally supports management to achieve overall goal of the organization in long-term basis.
• Planned and implemented complete IT System for F&B concept.
• Prepared and implemented the complete policy documents for the department.
• Created and executed plans for communication protocol during projects.
• Scheduled and led meetings related to current and upcoming information technology projects.
• Assessed risk factors and developed strategies for response.
• Obtained resources and materials for projects by negotiating with project stakeholders.
• Responsible for Strategic and IT leadership in implementing new corporate initiatives to advance the company’s expansion and profitability with IT Support System.
• Development and leadership of highly engaged staff across IT, Inventory Team & Logistics, to build the necessary controls, infrastructure and reporting to support business growth.
• Owning and managing the strategic plan, the annual IT budget, quarterly forecasting processes, identifying and managing risks and opportunities.
• Complete strategic involvement with management by recruiting staff, providing them with high-level training.
• Managed IT support team of local and GCC market with the high level of achievements at support level.
• Planned, Implemented the POS rollouts with new ERP (Microsoft Dynamics) system through out the organization without any business impact.
• Mind Behind the complete implementation of secure access control systems.
• Responsible for the complete setup of network at all level, including GCC remote offices.
• Rolled out the projects of VPN Projects for local and GCC Markets.
• IT Upgrade drive: effective implementation of AX ERP (Retail/Finance/Warehouse).
• Working with Procurement department to control purchasing.
• Track project milestones and deliverables, communicating with clients and co-workers as necessary to keep them abreast of the project’s progress.
• Create and manage work breakdown structures of IT projects.
• Collect and summarize information in preparation for creating and submitting status reports.
• I was responsible for network of 500 computers on Windows NT, Windows 2000, Windows 9x including 9 Servers, a web server, 20 switches (Intel express 510T), 2 Cisco 2600 Routers, Cisco IPSec, Cisco Firewall, Mentat SkyX Gateway, Tellabs Modems with 2 Lease Lines, Structured Cabling with Jack Panel.
• Planning, Network design, and implementation of 150 nodes, which involved Installation and configuration of rack mounting 3-COM switches, Cable crimping.
• Handing the tech support team of 4 members in different shifts to ensure a 24/7.
• Data Backup and User Accounts Management
• Proxy server Configuration on Windows 9x clients.
• IPLC and Fiber Optic Line up-gradation and its downtime monitoring, Investigate, define, plan and manage effective support applications within the Company and the support team, (This includes support for enterprise business applications).
• Help Desk Operations (At all Levels).
• Up gradation of all type of Patches & Software’s.
• Up gradation of Servers and its monitoring.
• Preparation of various operational and managerial reports for purposes of evaluation and documentation.
• Installed HP Net servers LC6000 and LH8000.
• Installation and maintenance of Oracle, SQL, and DB2 servers
• Vendor liaising.
Bachelors in Computer Application (BCA)
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