عبد الحميد  رضا, International Account Advisor

عبد الحميد رضا

International Account Advisor

_VOIS

البلد
مصر - طنطا
التعليم
بكالوريوس, Bachelor of Arts, Majoring in Philosophy
الخبرات
1 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 2 أشهر

International Account Advisor في _VOIS
  • مصر - القاهرة
  • نوفمبر 2023 إلى يناير 2024

• The main purpose is to facilitate and provide a Vodafone global customer service standard.
• Own and manage the client relationship: resolving calls efficiently and effectively.
• Act as a front-line interface with customers of Vodafone Ireland Customers.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Maintain professional work relationships with colleagues, supervisor and manager.

HFS Direct Sales Representative في SPEED SC & LOGISTICS
  • مصر - طنطا
  • ديسمبر 2022 إلى أكتوبر 2023

• Successfully Achieve monthly sales targets by providing exceptional customer service and effectively promoting products, resulting in a 15% increase in overall sales revenue.
• Collaborated With the team to develop and implement innovative sales strategies, resulting in a 10% increase in customer retention rates.
• Resolved Customer complaints and concerns in a timely and satisfactory manner, ensuring customer satisfaction and maintaining a positive brand image.
• Developed and implemented strategies to target key markets, leveraging relationships with decision makers to provide maximum exposure and create long-term relationships. Utilized data analytics and market research to identify customer needs and adjust strategies accordingly.
• Review regularly the trade coverage plan by analyzing the market universe based on continuous refreshed data in order to ensure updated coverage status.

الخلفية التعليمية

بكالوريوس, Bachelor of Arts, Majoring in Philosophy
  • في Tanta University
  • سبتمبر 2024

Intensive study of the origins and development of philosophy, including general and political philosophy Studying the foundations of formal logic and mathematical logic. A detailed study of academic research methods

Specialties & Skills

Computer Skills
Presentation Skills
Market Research
Sales Planning
Tutoring
CUSTOMER SERVICE
CUSTOMER SATISFACTION
MARKET RESEARCH
RESEARCH
ANALYTICS
CUSTOMER RETENTION
ADAPTABILITY
DATA ANALYSIS
ECONOMY
تحليل البيانات
المهارات البحثية
Presentation Skills
Computer Proficiency
Microsoft Office Package
Multilingualism

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
اللغة الأم

التدريب و الشهادات

European Computer Driving Licence (ICDL) (تدريب)
معهد التدريب:
Online
تاريخ الدورة:
August 2020
المدة:
20 ساعة

الهوايات

  • Tennis, Football, Reading, Economics