International Account Advisor
_VOIS
Total des années d'expérience :1 years, 2 Mois
• The main purpose is to facilitate and provide a Vodafone global customer service standard.
• Own and manage the client relationship: resolving calls efficiently and effectively.
• Act as a front-line interface with customers of Vodafone Ireland Customers.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
• Maintain professional work relationships with colleagues, supervisor and manager.
• Successfully Achieve monthly sales targets by providing exceptional customer service and effectively promoting products, resulting in a 15% increase in overall sales revenue.
• Collaborated With the team to develop and implement innovative sales strategies, resulting in a 10% increase in customer retention rates.
• Resolved Customer complaints and concerns in a timely and satisfactory manner, ensuring customer satisfaction and maintaining a positive brand image.
• Developed and implemented strategies to target key markets, leveraging relationships with decision makers to provide maximum exposure and create long-term relationships. Utilized data analytics and market research to identify customer needs and adjust strategies accordingly.
• Review regularly the trade coverage plan by analyzing the market universe based on continuous refreshed data in order to ensure updated coverage status.
Intensive study of the origins and development of philosophy, including general and political philosophy Studying the foundations of formal logic and mathematical logic. A detailed study of academic research methods
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