Assistant Manager
Third Space Global Pvt Ltd, Colombo
Total years of experience :7 years, 3 Months
Outline
Managing IT Support team overseeing delivery of all IT support activities within the organization. During the Covid19 outbreak, provided solutions on helping the employees to work remotely from home and provide remote support at any given time. Lead new projects and proactively prevent any downtime. Think outside the box to provide solutions and improvise the network of third space global.
Key Responsibilities
Provide an automated system for tracking down company assets.
Provide much optimized IT Support with the help of improving client's productivity.
Improve and strengthen IT Security and complete documentation on fulfilling out overall IT infrastructure of the company.
Prevent downtime during business hours.
Manage a team of Junior IT support executives.
Proactively looking after network infrastructure and coming up with solutions quickly.
Come up with new technologies and any gap of optimizing company network infrastructure.
Create monthly reports and audits on the assets and network infrastructure of the company.
Redesigned company network infrastructure and analyzed to optimize better and reduce running costs.
Deployed centralized software to control clients working from home during an ongoing pandemic.
Key Achievements
Reduced running cost by millions of rupees, especially during the covid19 outbreak.
Provided response time of IT supports on an average time of 1 minute.
To prevent missing assets and difficulty tracking 200+ desktops and laptops, created an online cloud-based asset management system with a barcode scan designed to track down assets and assign them to users.
To improve the company's security by deploying centralized ESET antivirus and Sophos ransomware.
Provide solutions in critical moments, such as deciding the proper hardware for the company.
Outline
Provided IT Support L1 as a third-party vendor to their client Third Space Global Pvt Ltd.
Provided IT support with 200+ employees and managed over 200+ devices onsite.
The client has provided a separate designation as IT Manager.
Maintained complete server network infrastructure of the client.
Provided remote support to employees working from home using Team viewer.
Outline
Given the opportunity to build a computer lab for school with a server.
Improve existing hardware of school computer performance.
Given a chance to build a website for school using Wix and maintain and update contents within the website.
Taught character education, social studies, IT, and science for grade 6 to grade 9.
My role was also to improve students' discipline and character at school.
Activities and societies: Participated in Inter University Esport Championship-23Activities and societies: Participated in Inter University Esport Championship-23 Master's in International Business: Graduated with a focus on global business dynamics. Market Analysis: Conducted in-depth research, honing skills in analyzing international market trends. Cross-Cultural Competence: Thrived in diverse academic settings, refining cross-cultural communication and collaboration skills. Strategic Planning: Developed expertise in crafting innovative global business strategies. Ethical Leadership: Embraced corporate social responsibility principles for ethical leadership. Networking: Built a valuable international network with professors and peers. Ready for Impact: Eager to apply knowledge for global business growth and sustainability.
Grade: MeritGrade: Merit Activities and societies: * Active member of the university badminton teamActivities and societies: * Active member of the university badminton team * Graduated with second class division II * Completed the final project in building a startup company network infrastructure with high tech security. It was also highlighted that security is the outmost priority
