Abdul Khattal

Role and Responsibilities:
To secure projects for Gulf extrusion’s building systems and architectural products, ideally through specification by Consultants, architects, contractors and clients.
Promote the use of Gulf extrusions products in architectural projects by hosting regular meetings, presentations and technical discussion with project stakeholders to highlight the product capability and benefits.
Tracking specified projects and generate timely leads for the sales team to follow.
Directly reporting to the commercial director, submit monthly market analysis reports covering market trends, business opportunities and competitors’ position.
Aligning company products and certification conformance to government and architectural norms.
Participate and demonstrate company products in exhibitions and conventions.
Advise and initiate promotional activities to maximize product awareness and customer reach.
Participate and represent commercial & architectural department activities and highlights in inter-dept and management meeting.

Role and Responsibilities:
Handle VIP customer accounts such as Façade system companies, Big fabricators and traders in the UAE region.
Meet assigned target of revenue and tonnage while maintaining customer relationship and enhance customer satisfaction.
Mentor Sales executive’s through shared knowledge and skill to achieve their targets.
Create a dynamic sales strategy to achieve business goals countering market risk.
Develop new customers by identifying potential business growth sectors.
Participate and represent commercial department activities and highlights in inter-dept and management meeting.

Handling major customer accounts from the GCC and other counties.
follow new customer leads and build customer relationship.
Achieve assigned targets and KPI in line with company’s growth.
Work closely with company inter-departments to build an effective professional relationship.

Work profile:
• Marketing & Sales of Non Ferrous & Ferrous Metals like Aluminum, Copper, Brass and Steel in the International markets & Asia Region
● Pricing of metals and their various grades based on London Metal Exchange (LME)
● Hedging metals based on futures markets London Metal Exchange & COMEX (USA)
● Investigation of claims against shipments ensuring speedy resolution and settlement.

Process info:
● Monitoring all current and new accounts which avail credit facility from Dell
● Eliminating any gaps or risks involved in the process resulting in a loss to Dell
● Investigation of orders, accounts and order patterns to trace any fraudulent activity
Work profile:
● Managing a team of 12 members & assigning their daily work and responsibilities
● Handling escalations and partner communications for the team
● Creating team performance reports
● Creating fraud trend analysis reports
● Training new hires and mentoring team members to improve performance
● Investigating and monitoring EMEA & India credit accounts
● Driving process change and improvement
● Rolling weekly and monthly team newsletter

Process info:
Fraud & Loss Prevention focuses on minimizing Dell's exposure towards loss risk through Credit
allowed to the corporate customers for IT purchases. The team works towards identifying and
eliminating any external fraudulent activity.
The Team is responsible for investigating the company’s details & balance sheet of companies who are
requesting for a credit account with Dell. The team holds the authority to approve, suggest or decline
credit to any company, as per the investigation.

Work profile:
● Investigation of business terms accounts (corporate credit account)
● Creating reports of team performance and productivity
● Handling mailbox for external and internal quarries
● Working with 11 different countries (Belgium, Denmark, Finland, Greece, Ireland, Luxembourg,
Netherlands, Norway, Sweden, United Kingdom, South Africa )
● Handling the team workflow
● Team capacity and resource distribution, planning to attain team goal
● Mentoring new hires

The team is responsible for the investigation of orders placed with Dell through a credit card payment
and to minimizing the companies exposure towards loss from any external fraudulent activity.
Work profile:
● Investigation of credit card orders, to detect fraud
● Identifying fraud trends and creating a data base to prevent further frauds
● Creating reports of team performance and productivity
● Handling the mailbox for external and internal quarries
● Mentoring new hires

Work Profile
● Responsible for guiding the customers to process shipment labels on the website
● Troubleshooting and maintaining the working of the fedex.com web site
● Resolving printer and browser issue for the printing of the labels
● Creating a knowledge base for the web developing team of the web site
Professional Achievements
● Certificate for 100% results in the process training
● Certified for 100% attendance for the two quarters
● Star of the month certification for the month of march 2006