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Abdelrahman Osman, Training And Development Department Head

Abdelrahman Osman

Training And Development Department Head·Self employed

Saudi Arabia

Higher diploma, Translation And Communication

Work experience

Total years of experience: 21 years, 1 months

Training And Development Department Head

June 2017 - Present

Self employed

Omdurman, Sudan

June 2017 - Present

Training Manager & Consultant (Freelance)

Riyadh, Saudi Arabia & Remote | Jun 2017 - Present

Deliver customized training workshops in sales, customer service, and communication skills for retail and hospitality clients.

Provide consulting services to cosmetics, perfume, and food businesses on staff training, store operations, and customer experience enhancement.

Act as a professional instructor, teaching spoken English and customer interaction techniques to corporate staff and individuals.

Support businesses with KPI development, performance reviews, and team coaching to raise productivity and client satisfaction.

Company industry:
Training & Education Center
Job role:
Training and Development

retail store manager

March 2015 - May 2017

M. H. Alshaya Company - Saudi Arabia

Riyadh, Saudi Arabia

March 2015 - May 2017

Sales (Retail).
Management.
Training and development.
receiving stock.
Sales reports.
Target achievement.
customer service.

Company industry:
Retail & Wholesale
Job role:
Management

english lecturer

July 2011 - September 2012

university of medical sciences and technology

Khartoum, Sudan

July 2011 - September 2012

Teaching English language as a foreign language to foundation level students.

Company industry:
1339
Job role:
Teaching and Academics

Sales team manager

August 2002 - February 2011

Daracars of silver springs, MD

Silver Spring, United States

August 2002 - February 2011

Sold and leased automobiles.
Customer service.

Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Education

University Of Bahri

September 2019

September 2019

Higher diploma, Translation And Communication

Sudan

GPA (point): 3.0 out of 5

GPA (point): 3.0 out of 5

English/ Arabic language Translation.

Al-ahlia University

July 1995

July 1995

Bachelor's degree, English Studies

Sudan

GPA (percentage): 75%

GPA (percentage): 75%

Bachelor in English literature and Psychology (Minor)
View attachment

Skills

Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Translation
Expert
Translation
Expert
Teaching
Expert
Teaching
Expert
Bilingual Proficiency,Retail ManagementFood & Beverage OperationsFashion Retail
Expert
Bilingual Proficiency,Retail ManagementFood & Beverage OperationsFashion Retail
Expert
communication , customer Service, sales
Expert
communication , customer Service, sales
Expert
Microsoft
Intermediate
Microsoft
Intermediate
Team Leader
Expert
Team Leader
Expert
communication
Expert
communication
Expert
problem solver
Expert
problem solver
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Translation
Expert
Translation
Expert
Teaching
Expert
Teaching
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
customer service, sales
Aug 2003
customer service, sales
Aug 2003
customer service, sales
Aug 2003

Hobbies and interests

Reading, walking, listening to music